Digital Operations Manager (Ad Ops / Ad Tech Ops Manager)

ZipRecruiter; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading media agency is seeking a Digital Operations Manager to oversee client accounts and improve service delivery in a dynamic digital environment. This role combines team leadership with technical expertise in ad technologies for campaign management. Ideal candidates will possess strong problem-solving skills and the ability to manage multiple projects concurrently while ensuring best-in-class client service.

Benefits

Comprehensive benefits package

Paid time off

Medical and dental insurance

Mental health days

Qualifications

• Proven experience in media agency or technology vendor.
• Experience leading teams in media operations.
• Strong knowledge of ad servers, especially CM360.

Responsibilities

• Manage daily digital operations for key accounts.
• Lead execution of advertising campaigns.
• Coach and mentor team members.

Skills

Team leadership

Client account management

Troubleshooting

Project management

Technical problem-solving

Passion for digital operations

Job description

Job DescriptionDescription

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role, it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Wavemaker: A Leading WPP Media Brand

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.

Role Summary and Impact

Job title: Digital Operations Manager

Reporting to: Digital Operations Director

Location: WPP Media: Wavemaker, London

Role Context

The Digital Operations Manager:

• Primary manager of services for accounts in day-to-day digital operations activities.
• Support the Digital Operations Leadership Team to ensure smooth BAU running of all of our accounts, and that all team services, knowledge, and capabilities meet the client needs.
• Is a key escalation point for all stakeholders.
• Implements key strategy, onboard new business, team training—providing understanding of all operational processes and tools utilized to fulfill client requirements.
• Highly knowledgeable about our clients' Ad-tech platforms and partners.

The Digital Operations Manager’s role is to:

• Be crucial to the management of key accounts, acting as a point for escalation, knowledge, and leadership to our clients, with high experience in trafficking digital campaigns using adserver platforms (Google CM360, Flashtalking, etc.).
• Ensure best-in-class services for our clients by leading the development of skills and knowledge within the team.
• Act as a coach and mentor to team members.
• Drive an agile working environment and adapt team capabilities with industry developments.
• Have insights into the effectiveness of ad tech and services on accounts, driving improvements and growth across clients at Wavemaker Worldwide.

Core Responsibilities

Client Services:

• Lead the team in implementing advertising campaigns and services within agreed timescales.
• Maintain flexible, best-in-class customer service workflows and tools for accounts.
• Regularly review services and processes for efficiency and client requirements.
• Understand client businesses, KPIs, markets, and implementation needs.
• Review and improve team capabilities based on client needs.
• Be an expert advisor in Advertising/Marketing technology and operations.

Specialist Knowledge:

• Lead partnerships with stakeholders and vendors to deliver new technologies and services.
• Lead specialist tools and services including trafficking, tagging, tracking technologies, and web analytics.
• Serve as a key escalation point and champion of team services for stakeholders.

People Management:

• Manage, coach, and mentor team members to reach their potential.
• Lead performance reviews, feedback, and training.
• Inspire a high-performing, customer-centric team culture, supporting work-life balance and recognizing successes.

New Business:

• Lead onboarding of new clients, including setting up tech stacks.
• Lead relevant projects and product launches as per strategy and business needs.
• Ensure uptake and utilization of WPP Media proprietary tools across the team and clients.

Skills and Experience

Required:

• Proven experience in media agency, publisher, data/tech industry, or technology vendor, with strong knowledge of adservers (CM360 is a must).
• Team leader or mentor in an ad operations or media environment.
• Project management in technical or media-related fields.
• Passion for digital operations and technology solutions.
• Experience in client liaison and account management.
• Ability to investigate, document, and resolve complex technical client queries.
• Experience delivering complex technical implementations across multiple platforms.
• Lead troubleshooting and debugging of online ad campaigns.
• Structured QA, implementation, and testing processes for campaigns.
• Knowledge of Javascript, HTML, or CSS is a bonus.

Desired (Not required):

• Certifications in Google Campaign Manager, Amazon Ads, Flashtalking, or other ad platforms.
• Google Analytics or Adobe Analytics/Launch certification.
• Tag Management System certification, especially Google Tag Manager.
• Excellent skills in Microsoft Office Suite.

Attributes:

• Genuine interest in digital advertising/media/marketing.
• Technical and organized approach to work.
• Passionate, bringing excitement to the role.
• Agile, nimble in thought and action.
• Collaborative, works well with others.
• Entrepreneurial, open to new ideas.
• Diverse, proud of their contributions.
• Proactive with a results-focused, problem-solving attitude.
• Highly motivated with a 'can-do' attitude.
• Organized, with excellent communication and prioritization skills.

Life at WPP Media & Benefits

We invest in our employees’ growth, offering global networks, resource groups, events, and a comprehensive benefits package including medical, retirement, vision, dental, paid time off, discounts, and mental health days.

WPP Media is an equal opportunity employer and fosters a culture of respect, diversity, and inclusion. We support a hybrid work approach, with in-office presence around four days a week. Accommodations or flexibility should be discussed during interviews.

This is a UK-based role requiring the right to work in the UK. For more info, see our Privacy Notice at https://www.wppmedia.com/pages/privacy.