Digital Operations Manager

Buscojobs; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job description

At Minda, we empower people living with intellectual disabilities to live their best lives by providing tailored support that helps them achieve their personal health, wellbeing, and life goals. Minda offers supported independent living accommodation, allied health and therapy services, community engagement programs, and respite options.

Lead, Transform, Deliver – Make an Impact at Minda

As South Australia’s largest not-for-profit provider of disability services, Minda is on an exciting digital transformation journey. We’re looking for a Digital Operations Manager to lead our service desk, application support, and integration teams, ensuring our technology environment is secure, efficient, and aligned to our business goals.

This is more than just an IT operations role – it’s an opportunity to lead a fulfilling program of work to shape the future of digital service delivery across our business.

Why Join Minda?

• Purpose-driven work – every project you deliver contributes to better outcomes for people living with an intellectual disability.
• An appetite for transformation – we embrace change and look for ways to work smarter.
• A digitally connected workforce – supporting and improving technology-driven collaboration.
• A team that makes sense – we focus on what works, in an environment where your expertise is valued.
• A proud workplace – we invest in our people and celebrate the impact they make.

What You'll Be Doing

• Leading IT Operations – oversee service desk, applications, and digital platforms, ensuring smooth day-to-day operations.
• Delivering Digital Projects – manage end-to-end technical projects, using frameworks like COBIT and tools like Jira ITSM.
• Driving Business Value – work with key stakeholders to optimise systems, improve service delivery, and reduce inefficiencies.
• Vendor & Contract Management – ensure we get the best outcomes from our technology partnerships.
• Business Continuity & Security – champion governance, risk management, and disaster recovery planning to protect and strengthen our digital landscape.

What We're Looking For

• You are a do-er looking to make your mark, with proven experience in IT Operations & Project Delivery.
• You’ve led digital teams, managed complex systems, and driven meaningful change.
• Technical expertise – a strong grasp of COBIT, ITIL, and Jira ITSM, plus experience in enterprise applications and cloud-based systems.
• Leadership & Collaboration – a credible leader, team builder, mentor, and strong communicator who thrives in a cross-functional environment.
• Strategic thinker and problem solver – you bring a structured, solutions-focused approach to tackle challenges to get positive outcomes.
• Sector experience – experience in disability services, healthcare, or NFPs is an advantage, but not essential.

Qualifications & Certifications

• Essential: Bachelor’s degree in IT, Computer Science, or related field; ITIL or PMP certification.
• Desirable: Advanced certifications in Agile, Lean Six Sigma, or Microsoft technologies.

For enquiries about this opportunity, please contact Terry Learmonth.

If you are ready to take this step:

Follow the prompts and submit your application at the Minda website, where you can also view the position description. Applications close COB 25 March 2025.

Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you.