Digital Operations Lead - Sitecore

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a Sitecore CMS Specialist to lead operational coverage of their CMS solution. This pivotal role involves managing all aspects of the Sitecore platform, ensuring its functionality and security while collaborating with cross-functional teams. The ideal candidate will have a strong background in Sitecore, Azure DevOps, and Agile methodologies, with a passion for delivering quality solutions in a fast-paced environment. Join a dynamic team that values creativity, ownership, and community spirit as you contribute to exciting digital projects and enhance user experiences.

Qualifications

• Strong knowledge of Sitecore CMS (Versions 9-10) including templates and workflows.
• Experience managing an operational support ticketing system is essential.

Responsibilities

• Manage all operational aspects of the Sitecore platform and ensure infrastructure availability.
• Collaborate with Digital Products Team to prioritize work items and manage tickets.

Skills

Sitecore CMS

Azure DevOps

Agile Methodologies

Interpersonal Skills

Operational Support Management

Low-code/Development Platforms

Education

Sitecore Administration Certification

Tools

Sitecore

Azure DevOps

Job description

Story so far

Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. From a start-up to the scaled business we are now, we’ve hit some huge milestones along the way. Despite some global challenges, we brought our first vehicle, the INEOS Grenadier, from a vision to prototype and to market in just five years. And now, as the first customer deliveries of our INEOS Grenadier have begun, we look to the future with our first all-electric vehicle.

People and Culture

With around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. We welcome people who mirror our values: Spirit of ownership, who take responsibility and make things happen. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.

We’re doing things differently.

If this sounds like you, let’s talk.

The role

This position provides and leads operational coverage of the company's CMS solution, Sitecore. Reporting directly to the Digital Systems Manager, this role supports the Digital function, with Sitecore being a significant part.

Responsibilities include (but are not limited to):

• Own and manage all operational aspects of the Sitecore platform, including embedded functionality, ensuring infrastructure availability and ticket resolution within SLA
• Lead administrative activities for Sitecore, including access management, whitelisting, and environment management
• Manage engagement with Sitecore for upgrades, changes, new requirements, and quotations
• Track and follow up on tickets raised/escalated to internal teams or vendors, ensuring resolution within SLA
• Develop and improve processes and relationships with third-party vendors, ensuring alignment with operational procedures for tickets and upgrades
• Collaborate with the Digital Products Team to manage and prioritize work items and tickets
• Manage security and PEN testing efforts to ensure platform security and stability, with proper reporting and corrective actions
• Support functional and user testing activities as needed
• Support large-scale releases and deployments, including deploying Sitecore releases and content to Production
• Assist in updating content and copy in Production for the business and vendors
• Translate business requirements into technical solutions, ensuring delivery meets core needs
• Handle inbound requests for enhancements, changes, or new features, documenting requirements and forwarding to the backlog
• Support change management and delivery processes to ensure on-time, within-budget solutions

Requirements

• Strong knowledge of Sitecore CMS (Versions 9-10), including templates, layouts, roles & workflows, publishing, versioning
• Sitecore Administration Certification
• Experience with Azure DevOps; pipeline experience is a plus
• Ability to understand complex business challenges quickly and extract core requirements
• Experience managing an operational support ticketing system
• Comfortable working in a multi-vendor environment and leading deliverables
• Experience in Agile environments within Digital teams
• Self-motivated with the ability to operate independently
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Experience with low-code/development platforms
• Excellent interpersonal skills to build long-term relationships internally and externally