Digital Operations Expert

Honda Motor Europe; Bracknell; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive company in Bracknell seeks a Digital Operations Expert to drive their European sales model. The successful candidate will lead system rollouts, manage sales operations, and enhance the retailer experience. Candidates should have proven experience in similar roles, knowledge of Retailer operations, and strong stakeholder engagement skills. This position offers flexibility in work arrangements.

Qualifications

• Proven background in sales operations, commercial platforms, or Retailer enablement.
• Strong experience managing system rollouts and business change simultaneously.
• Deep understanding of Retailer operations, lead handling, customer journeys.

Responsibilities

• Lead the European rollout of a centralised Lead Management capability.
• Act as the bridge between Commercial teams and IT delivery.
• Own the Retailer training strategy for Europe ensuring systems are understood.

Skills

Sales operations

Commercial platforms

Stakeholder engagement

System rollout management

Job description

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At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role:
The Digital Operations Expert plays a key role in Honda’s transformation to a Futureproof & Profitable Sales Model — Centred on the Customer, Built Once for Europe, and Delivered Seamlessly Across Retail & Digital Environments.

Sitting within the newly formed Customer Engagement Division, the role is focused on the Retailer experience and engagement, with the ultimate goal of strengthening the customer sales funnel, increasing conversion and improving central visibility. It bridges IT and business functions, ensuring Retailer-facing platforms are both technically effective and operationally adopted, and that commercial return is clearly validated.

The Digital Operations Expert will also manage a role that is responsible for supporting with the roll out into European divisions and markets.

Main Responsibilities:
Lead Management

• Lead the European rollout of a centralised Lead Management capability.
• Confirm business requirements and work with Divisions, IT and suppliers to deploy the lead handling platform in Salesforce.
• Secure Retailer and Market adoption by delivering intuitive, value-adding interfaces.
• Align lead handling rules across Divisions, while managing small but essential local differences.
• Own the business case and drive commercial performance across Divisions and Markets including conversion uplift, faster lead response, and reduced marketing waste.
• Support the European rollout of Direct-to-Consumer and Omnichannel Sales.
• Lead the development, rollout, and adoption of the Retailer Hub, supporting the elements of the customer journey completed in the Retailer environment.
• Translate commercial needs into system requirements, ensuring usability, compliance, and operational alignment.
• Collaborate with Divisions, Markets, and Retailers to embed day-to-day use and improve sales performance.
• Validate the business case for the Retailer Hub linking adoption to tangible commercial outcomes and future scalability.

Cross-Functional & Market Engagement

• Act as the bridge between Commercial teams and IT delivery, balancing vision with pragmatism.
• Lead engagement with Divisions and Markets to secure readiness and drive aligned implementation.
• Champion a “Build Once for Europe” approach while managing divisional or local exceptions where required.
• Contribute to the development of future Retailer infrastructure and commercial best practices.
• Ensure commercial impact and KPIs are embedded throughout from early planning through to post-launch performance tracking
• Own the Retailer training strategy for Europe ensuring systems are understood, and the Customer Engagement roadmap is embraced.
• Deliver a scalable model that drives impact and efficiency across Divisions and Markets.

Qualifications, skills and experience:
Required

• Proven background in sales operations, commercial platforms, or Retailer enablement, ideally in a European or international setting.
• Strong experience managing system rollouts and business change simultaneously, with a track record of delivering scalable, commercially sound, and well-adopted solutions.
• Deep understanding of Retailer operations, lead handling, customer journeys, and transaction flows.
• Strong commercial acumen with experience owning, validating and driving business cases while tracking return on investment.
• Confident in stakeholder engagement and relationship-building across Divisions, Markets, Retailers, IT, and Commercial.
• Agile mindset and strong delivery orientation, with the ability to move at pace while maintaining alignment.
• Collaborative and culturally aware to be able to work effectively across multiple Suppliers, Divisions and Markets.
• Experience setting up or leading a new function or capability within a complex organisation.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

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