Digital Operations Apprentice

QA Limited; Hamilton; On-site; GBP 16,000 - 19,000; Full time

Job summary

QA Limited is offering an exciting opportunity for a Digital Operations Apprentice in Hamilton. In this role, you will gain hands-on experience in digital operations while working towards a nationally recognised qualification at SCQF Level 6. Your responsibilities will include managing exams, supporting internal teams, and utilising various digital platforms. The role requires enthusiasm and strong communication and organisational skills. You will benefit from comprehensive support throughout your apprenticeship, ensuring your professional growth in a fast-paced environment.

Benefits

Dress down Friday

31 days annual leave, increasing with long service

Standard pension scheme

Company staff benefits scheme

Career progression opportunities

Qualifications

• Enthusiastic, confident, outgoing, and professional with excellent communication skills.
• High attention to detail with strong organisational and timekeeping abilities.
• Capable of working independently, using initiative, and managing workload in a fast-paced environment.

Responsibilities

• Registering and awarding candidates using SQA Connect and managing and invigilating their exams.
• Supporting sales team, delivery staff, and learners.
• Working collaboratively to close support tickets.
• Becoming the systems expert for Monday.com.
• Utilising various systems for managing delegate information and classroom-based courses.

Skills

Communication skills

Organisational skills

Problem-solving

Attention to detail

Time management

Education

National 5 in Administration and IT

Tools

Microsoft Outlook

Microsoft Teams

Monday.com

Dante Delegate Planner CRM

EUSR Quartzweb

XAMS systems

CITB ITC

CITB SSP

Job description

Are you ready to launch your digital career with a company that’s shaping the future of training and education?

At McCrae Training, we’re on the lookout for a bright, motivated individual to join our dynamic team as a Digital Operations Apprentice. This is your chance to get stuck into the fast-moving world of digital operations—gaining hands-on experience while working towards a nationally recognised qualification!

You will be registering and awarding candidates using SQA Connect and managing and invigilating their exams using SQA Solar/Surpass which are some of our many Awarding Organisation delivery platforms.

Responsibilities:

• Working collaboratively to support sales team, delivery staff and learners alike.
• Problem solving to respond and close all support tickets or escalating when required.
• Becoming the business’s systems expert for Monday.com to support with task management and report creation.
• Utilise Dante Delegate Planner CRM to access, manage, and maintain up-to-date delegate information, supporting a data-driven approach to learner management.
• Communicate effectively with internal teams and external clients using Microsoft Outlook and Microsoft Teams, ensuring timely and professional correspondence.
• Collaborate using Microsoft SharePoint to securely access, share and co-edit company documents in a cloud-based environment.
• Using EUSR Quartzweb and XAMS systems for classroom based courses and e-assessments.
• Utilising CITB systems including CITB ITC and CITB SSP for courses and online testing for delegates.
• Composing weekly reports to be sent to the Management Team.

Desirable skills:

• National 5 in Administration and IT.
• Enthusiastic, confident, outgoing, and professional with excellent communication skills.
• High attention to detail with strong organisational and timekeeping abilities.
• Capable of working independently, using initiative, and managing workload in a fast-paced environment.
• Committed to completing tasks accurately, on time, and to required standards.
• Willing to learn and contribute to continuous improvement within a small business environment.

Working hours: 35 hrs per week, Monday to Friday, 8am – 3:30pm, with 30 minute lunch break.

Salary:£16,500 - £18,200 per annum, depending on experience.

Benefits:

• Dress down Friday.
• 31 days annual leave, increasing with long service.
• Real living wage employer.
• Standard pension scheme.
• Company staff benefits scheme.
• Career progression opportunities.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!