Digital Operations Analyst

AON; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Aon is seeking a Digital Operations Analyst to lead and coordinate the team of business analysts, bridging business needs with technical solutions for policy management systems.

The role involves collaborating with partners to document requirements, support testing, and drive continuous process improvements within a hybrid London-based environment.

Qualifications

• Extensive experience as a Business Analyst on large change programs.
• Experience with Testing, Release Management, and Development.
• Proficient in both written and oral communication.
• Experience with Waterfall and Agile methodologies.
• BA certifications (CBAP/CCBA/PMI-PBA/IIBA).

Responsibilities

• Lead and coordinate the team of business analysts.
• Collaborate with Systems Analysts on policy management systems.
• Translate user and business requirements into change requests for software providers.
• Document business requirements to support system administration.
• Support user acceptance testing for operational system changes.
• Coordinate with Finance, MIS, Underwriting, Claims, etc.
• Drive process improvements and system developments.

Skills

Business Analysis

Change management

Data analysis

Process mapping

Communication

Project management

Data governance

BA certifications

Tools

BA tools

Job description

Digital Operations Analyst

As a Digital Operations Analyst, you will lead and coordinate the team’s business analysts, often serving as a supervisor or project lead. You will be crucial in connecting business needs with technical solutions. You will work closely with partners to evaluate and enhance processes, apply data analysis to spot issues and opportunities, and guide the collection of detailed requirements that support business success. This role also includes planning, collaborating with interested parties, and possibly managing a team of business analysts.

This is a hybrid role with the flexibility to work both virtually and from our London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Collaborate closely with in-house Systems Analysts on the setup and management of policy management systems.
• Coordinate with our internal software provider on changes and improvements to policy management systems.
• Document business requirements to support effective system administration.
• Support user acceptance testing for operational system changes.
• Assist in the creation and management of essential business systems.
• Act as a champion for our technology, tools, and capabilities.
• Build, propose, and implement solutions in response to business needs.
• Liaise with business collaborators to understand system development requirements.
• Provide operational support to the wider Operations team.
• Translate user and business requirements into change requests for software providers.
• Collaborate across functions (e.g. Finance, Management Information, Underwriting, Claims, etc.).
• Manage multiple tasks and priorities concurrently in a fast-paced environment.
• Coordinate with other areas of Aon to ensure the effective operational delivery of strategic projects.
• Support ongoing process improvements and system developments.

Skills and experience that will lead to success

• A self-starter happy to use their own initiative in finding opportunities and reacting to events.
• Strong Business Analyst experience includes large change programs in a Business Change environment and delivering small changes. This is within a multi-component environment, with a clear view of business and component impacts on large end-to-end processes.
• Direct experience of other facets of the Software Delivery Cycle such as Testing, Release Management, and Development.
• Strong experience of using different methodologies such as Waterfall, Agile and production of associated BA artefacts.
• Fully proficient in BA analytical tools and requirements elicitation techniques.
• Strong analytical skills with the ability to interpret complex business implementations.
• Strong process mapping experience, BPMN 2.0.
• Strong written and oral communications skills, irrespective of audience.
• Adaptability in a fast-changing environment, responding to changing business priorities.
• Exposure to Project Management and familiarity with project management principles and methodologies.
• Experience of Data Governance and Data Quality initiatives and their fit within the Change process.
• Certification in Business Analysis (e.g., CBAP, CCBA, PMI-PBA, IIBA-AAC or BCS).
• Insurance Industry knowledge, including the implementation and operation of Policy and Claims lifecycle administration including financials. Exposure to Xuber4MGA would be advantageous.

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