Digital Onboarding Specialist (FTC)

Arbor Education; Leeds; Hybrid; GBP 26,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Digital Onboarding Specialist, um Schulen bei der Umstellung auf ein modernes Managementsystem zu unterstützen. In dieser Rolle sind Sie verantwortlich für die Leitung von Onboarding-Projekten, die Verwaltung von Datenmigrationen und die Bereitstellung von exzellentem Kundenservice. Sie arbeiten in einem unterstützenden Umfeld, das professionelle Entwicklung und flexible Arbeitsbedingungen bietet. Mit einem Fokus auf das Wohlbefinden der Mitarbeiter und einer positiven Unternehmenskultur ist dies eine großartige Gelegenheit für einen teamorientierten Profi, der in einer dynamischen Umgebung arbeiten möchte.

Benefits

32 Tage Urlaub

Lebensversicherung (3x Gehalt)

Private Zahnversicherung

Flexible Arbeitszeiten

Team-Events

Professionelle Entwicklung

Hundefreundliche Büros

Wellness-Initiativen

Unterstützende Elternprogramme

Freiwillige Charity-Tage

Qualifications

• Erfahrung in Projektmanagement oder Kundenbetreuung ist wünschenswert.
• Ausgezeichnete Kommunikationsfähigkeiten zur Vereinfachung komplexer Informationen.

Responsibilities

• Leitung von Onboarding-Projekten für Schulen, die zu Arbor wechseln.
• Überwachung von Datenmigrationen und Sicherstellung der termingerechten Fertigstellung.

Skills

Projektmanagement

Kundenbetreuung

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Dateninterpretation

Problemlösungsfähigkeiten

Microsoft Excel

Google Sheets

Tools

Microsoft Office

Mac OS

Job description

Location:

Leeds, Hybrid working

Starting Salary:

£26,000 per year

Contract:

Fixed Term Contract - June 2025 to December 2025

About Us

At Arbor, we're on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn't mean being burnt out and overworked. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts, supporting happier working days.

Our brand recognizes that the challenges schools face today are about creating happier working lives for staff, not just efficiency and productivity. We aim to make schools more joyful places to work and learn.

About The Role

We seek a highly organized, customer-centric Digital Onboarding Specialist to join our Implementation team. The role involves managing onboarding projects for schools transitioning to our MIS, focusing on overseeing the onboarding process and ensuring successful adoption of Arbor.

Core Responsibilities

1. Manage onboarding projects with schools moving to a Key Group MIS.
2. Oversee data migration processes, ensuring timely completion by schools.
3. Create and maintain onboarding resources such as the Training Hub and Help Centre.
4. Lead internal and external meetings to align on priorities and disseminate information.
5. Handle questions and queries related to onboarding, meeting SLA and quality targets.
6. Manage risks, changes, and escalations as needed.
7. Serve as a point of contact, providing excellent customer service and confidently discussing the transition to Arbor.
8. Plan risk mitigation and provide solutions.
9. Collaborate with the Digital Onboarding Team Lead to ensure project success and positive customer outcomes.
10. Support project administration and utilize software to cleanse data and generate reports.

Requirements

About You

• Experience in project management, customer support, admin, or software roles is desirable.
• Team player with a proactive attitude.
• Excellent communication skills, capable of simplifying complex technical information.
• Strong organizational skills with attention to detail and ability to prioritize.
• Ability to interpret data to understand school needs and develop insights.
• Adaptability to a fast-paced, results-oriented environment.
• Problem-solving skills to deliver effective outcomes.
• Proficiency in Microsoft and Mac OS, with high-level Excel/Google Sheets skills.
• Willingness to travel to client sites.

Benefits

We offer a supportive environment with professional development opportunities, flexible working, and a range of wellbeing benefits, including:

• Wellbeing initiatives such as mindfulness, lunch n learns, and mental health training.
• 32 days holiday (including Bank Holidays).
• Life Assurance (3x salary).
• Wellness benefits via AIG Smart Health.
• Private Dental Insurance with Bupa.
• Salary sacrifice pension scheme.
• Enhanced maternity, adoption, and paternity leave.
• Supportive parental transition programs.
• Access to wellbeing apps like Calm and Bippit.
• Flexible working arrangements.
• Team events and professional development budgets.
• Charity volunteering days.
• Dog-friendly offices.

Interview Process

• Phone screening
• First stage interview
• Second stage interview

For adjustments during the application process, contact us at [e-mail]. We partner with Lexxic to support neurodiverse applicants. Arbor Education is committed to diversity and equal opportunities. Applications from all backgrounds are encouraged.

Referral Program

Refer a friend or colleague for this role. If they are hired, you'll receive a voucher up to £200. Email: [e-mail]

Please note: We cannot offer visa sponsorship at this time.