Digital Network & Security - Manager (NS3)

TN United Kingdom; Birmingham; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Digital Network & Security Manager to lead their service department team in Birmingham. This pivotal role involves ensuring excellent customer service, maintaining strong relationships with clients and vendors, and overseeing equipment rental and purchase processes. The ideal candidate will possess a strong background in IT Service Management, particularly with ServiceNow, and hold relevant ITIL certifications. If you're passionate about enhancing customer experiences and driving team success, this opportunity is perfect for you.

Qualifications

• Experience in IT Service Management and customer service interactions.
• Strong knowledge of ITIL practices and certifications.

Responsibilities

• Provide customers with information to rent or purchase equipment.
• Manage work order systems and generate service invoices.
• Train sales staff in upselling and customer satisfaction.

Skills

IT Service Management Tools

ServiceNow

ITIL Practitioner Certificate

English Language Proficiency

Education

Engineer - B.E / B.Tech / MCA

Tools

ServiceNow Service Management

Job description

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Digital Network & Security - Manager (NS3), Birmingham

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Client:

Microland

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

deae4692175d

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Required Skills
Behavioral | Language Proficiency | English
Technology | IT Service Management Tools | ServiceNow
Technology | IT Service Support Management Tools | ServiceNow Service Management
Process | IT Service Management Certifications | ITIL Practitioner Certificate

Education Qualification :
Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :
Technology | IT Certifications | HDI Certification | ITIL Foundation

Details:
Will be responsible to function in the service department team and handle customer service interactions, reports, and repairs. The Service Management Sr. Solutions Analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors, and ensures repeat customers.

Responsibilities include:
1) Providing customers with information to rent or purchase appropriate equipment
2) Developing contracts for ongoing equipment rental or purchase needs
3) Training sales staff in upselling, customer satisfaction, and brand promotion
4) Managing work order system, invoicing, and generating service invoices
5) Instructing customers on equipment operation, care, and maintenance
6) Inspecting rental equipment upon return and processing deposits
7) Increasing sales through effective hiring, training, and management approaches