Digital Merchandising Manager

Hobbycraft; Christchurch; Hybrid; GBP 32,000; Full time

Job summary

A leading retail company seeks a Digital Merchandising Manager to enhance online product delivery and trading across its platforms. With a focus on improving user experience and driving digital KPIs, the role involves collaboration with various teams and requires at least two years of ecommerce experience. The position supports a hybrid work model of three days in the office and two days from home, offering a competitive salary and benefits.

Benefits

Pension with 4% contribution

25 days holiday increasing every year

25% discount in our stores

Access to financial and mortgage advice

Cycle to Work Scheme

Employee Support Programme for overall well-being

Continuous training and development

Colleague Social Events

Qualifications

• 2 years of experience in an ecommerce environment.
• Strong understanding of website taxonomy and usability.
• Numerate and results-oriented with solid commercial understanding.

Responsibilities

• Execute day-to-day optimisation of website and app merchandising.
• Manage online classification process and publication of new products.
• Collaborate with teams to optimise performance and drive revenue.

Skills

Online merchandising

Customer journey

Analytics tools

SEO

Communication

Education

Relevant degree or equivalent experience

Tools

GA4

Contentsquare

Salesforce

Bloomreach

Job description

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Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something.

Salary - £32,000pa- Pension with a 4% contribution, 25 days holiday increasing every year, 25% discount in our stores

This is a full-time role, working 37.5 hours. Our core business hours are Monday to Friday – 10am to 3pm with a flexible approach to start and finish times

Our hybrid working model is 3 days in the office, 2 days working from home

Overview

This is a fantastic opportunity for a Digital Merchandising Manager to join our team. Reporting to the Head of Digital Trading, the successful applicant will be responsible for the representation, online delivery and trading of products and campaigns across our site & app. The role will also include working with our buying, supply chain, marketing and technical teams. You must be detail-oriented, extremely organized and have at least 2 years’ experience in an ecommerce role.

Role Responsibilities

· Execute the day-to-day optimisation of all website and app merchandising initiatives, driving enhancements in customer navigation, user experience and content placement to improve conversion and other digital KPIs.

· Manage the online classification process and publication of new products to our website, applying appropriate taxonomy, attribution and product merchandising best practices.

· Assist in the planning and maintenance of the content on all website and app pages, ensuring they are always optimised for conversion rate and revenue to the highest degree.

· Support the Head of Digital Trading in building campaign briefs that use the trading calendar, promotional masters and sales forecasts to map out future website & app merchandising strategies and asset requirements.

· Manage the asset plan to support the upload of all content changes on site and app, also leading pre-launch walk through checks, to ensure alignment to trading plans and promotional briefs.

· Ensure the seamless execution of campaigns and trading initiatives with a focus on optimising the customer journey and driving revenue.

· Utilise analytics tools such as Targit, GA4, Bloomreach & Content Square to understand and measure website, category and product performance to optimise customer journeys and asset placement.

· Collaborate with the website search, SEO and digital advertising teams to optimise search performance, ensuring keywords are optimised and product ranges are returned based on search intent and revenue contribution.

· Collaborate with the digital analyst and UX/UI teams to understand customer product discovery and support A:B testing to maximise conversion rate and pursue seamless customer journeys.

· Support product & campaign nominations for our email & app push CRM strategy; providing URLs and a steer to the digital design teams, proof reading all trading emails and app pushes to ensure alignment to the brief.

· Merchandising ownership of specific product categories where you will serve as the digital point of contact and build strong relationships with the buying team by attending category meetings and feed in analysis and actions.

· Deputise for the Head of Digital Trading in updating sales performance documents, attending ad hoc meetings and providing a trading steer to the wider digital team or relevant stakeholders.

· Line management of the digital merchandiser to ensure they successfully meet their own deliverables.

· Stay abreast of relevant competitor activity, identify sales risks and opportunities, and understand how others deliver content and use this insight to drive change/improvements where required.

About you

· 2 years of experience in an ecommerce environment, with a strong understanding of online merchandising, website taxonomy and usability.

· Customer focussed with a proven track record of considering customer journeys and applying customer and campaign insights to merchandising decisions.

· Exceptional organisation and communication skills, with the ability to collaborate positively as part of a team and influence delivery and change.

· Initiative driven, excited by change and proactive in seeking new opportunities.

· Numerate and results orientated with a solid commercial understanding of digital KPIs.

· Ability to work at pace, with resilience and agility to navigate a fast-paced retail environment.

· Understanding of SEO, CRM and site content strategies.

· Experience of GA4 and Contentsquare and a working knowledge of Salesforce and Bloomreach.

· Experience in training, coaching or managing is advantageous.

• 25% Discount Card for Hobbycraft Stores
• Generous holiday with an increase each holiday year
• Access to financialand mortgage advice
• A creative working environment
• Company pension contribution
• Cycle to Work Scheme
• Access to our Employee Support Programme for overall well-being
• Continuous training, development and performance management
• Colleague Social Events throughout the year

We are completely committed to supporting anyone with a disability in applying for our vacancies.If you have a disability and require support throughout our recruitment process, you can contact us at [e-mail] and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers.As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.ry of the role, what success in the position looks like, and how this role fits into the organization overall.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Retail

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