Digital Merchandising Lead

ENGINEERINGUK; Corby; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Digital Merchandising Lead to optimize the digital customer experience for global suppliers. In this hybrid role, you will leverage data-driven insights to drive commercial success, manage substantial marketing budgets, and collaborate with cross-functional teams. You will be responsible for developing strategic plans, enhancing category performance, and fostering strong supplier relationships. This position offers a unique opportunity to shape digital strategies and make a significant impact within a dynamic organization committed to continuous improvement and inclusivity. Join us to unleash your potential and contribute to a better world.

Benefits

Annual performance bonus

Enhanced maternity and paternity leave

Private healthcare

Support for ongoing health conditions

Support for neurodiverse colleagues

Fertility support

Support for LGBTQ+ community

Qualifications

• Proven experience in a B2B or B2C Digital Merchandising role.
• Strong understanding of digital landscape and KPIs.

Responsibilities

• Own delivery of supplier metrics and create actionable improvement plans.
• Manage over £1 million in supplier funding and marketing investments.

Skills

Digital Merchandising

Data Analysis

Communication Skills

Negotiation Skills

Customer Experience Optimization

Strategic Planning

Education

Bachelor's Degree in Marketing or related field

Tools

Adobe Analytics

BrightEdge

Google Trends

Content Management Systems

Job description

Digital Merchandising Lead
Location: Corby (Hybrid)
As the Digital Merchandising Lead, you will play a key role in driving commercial success for our global supplier brands by optimizing the digital customer experience through data-driven insights and analytics. You will be accountable for achieving digital KPIs for suppliers and securing additional marketing budgets for future initiatives. Your responsibilities will include developing and executing supplier strategy plans, collaborating closely with Digital Merchandising, Product & Supply Chain, and Marketing teams, while balancing strategic thinking with hands-on execution.

What You'll Be Doing:

• Own the delivery of key supplier metrics, including visits, sales, participation, conversion, and search trends, creating actionable plans for improvement.
• Manage supplier funding, influencing over £1 million in marketing investments.
• Generate periodic sales reports with actionable insights to support category reporting led by the Digital Merchandising Manager.
• Lead quarterly supplier reviews, assessing past performance and developing strategic plans for the next quarter.
• Collaborate with the Digital Merchandising Manager to align supplier plans with broader category strategy and goals.
• Lead digital projects aimed at enhancing category performance, ensuring timely and efficient delivery.
• Build strong relationships with global Product & Supply Chain teams, Marketing, and wider Digital Teams, influencing future commercial activities.
• Collaborate with EMEA marketing teams to ensure alignment with their strategy and deliver impactful plans.
• Plan and execute digital merchandising activities 3-9 months in advance, balancing long-term strategic thinking with short-term implementation.
• Leverage analytics and customer insights to inform supplier plans, contributing to continuous improvement in digital performance.
• Identify opportunities or challenges and solve them through website merchandising or customer acquisition initiatives.
• Foster strong relationships with supplier brands to drive investment in digital marketing and content, targeting key customer segments.
• Manage the end-to-end supplier onboarding process, from initial pitch to contract negotiation and re-sign discussions, requiring strong commercial acumen.

About You:

You are a strategic thinker with a proven ability to create and implement digital merchandising plans for key suppliers. You excel at building strong relationships and optimizing the customer experience, while prioritizing effective planning and execution. With a commercial mindset, you manage supplier partnerships and ensure the successful execution of digital strategies.

What We're Looking For:
Technical Skills:

• Proven experience in a B2B or B2C Digital Merchandising role.
• Proficiency in tools like Adobe Analytics, BrightEdge, and Google Trends, with the ability to communicate insights effectively.
• Strong understanding of the digital landscape in both B2B and B2C environments.
• Excellent communication skills, with experience presenting data and insights.
• Experience with content management systems and familiarity with Digital Merchandising KPIs.
• Strong knowledge of marketing channels and how they influence results.
• Ability to proactively identify and address issues to improve UX and CX.
• Strong negotiation skills and contract management experience.

Behavioral Skills:

• Proven track record of delivering results and taking ownership of outcomes.
• Customer-focused with an ability to influence stakeholders at all levels.
• Potential for future leadership roles, with strong change management skills.
• Skilled in securing buy-in for strategic proposals and plans across various functions.
• Self-starter with the ability to manage and prioritize workload independently.
• Hybrid role with a preference for 3 days in the Corby office to collaborate with stakeholders.
• Strong ability to drive a 'digital-first' mindset across the organization.
• Able to make independent decisions with limited information and demonstrate a flexible approach to diverse priorities.

The extras you'll get

At RS, as well as the usual employee benefits you'd expect from an FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, and private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including:

• Help people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring and consultation.
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette's syndrome.
• Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause.
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery.
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.

Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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