Digital Merchandiser - Motoring

TN United Kingdom; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance the customer experience in retail. In this role, you will work collaboratively with various teams to ensure product presentation aligns with customer expectations. Your analytical skills will be crucial in interpreting sales and web metrics to drive improvements. If you are passionate about customer satisfaction and have strong organizational abilities, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Strong organizational skills and ability to meet deadlines.
• Passionate about enhancing customer experience.

Responsibilities

• Collaborate with various teams to ensure product setup meets customer expectations.
• Analyze sales and web metrics to recommend product and category improvements.

Skills

Customer Focus

Organizational Skills

Data Analysis

Team Collaboration

Job description

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Client:

Halfords

Location:

Worcestershire, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

209724d15676

Job Views:

12

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Job Purpose

Ensures that and displays the correct products with the correct image, copy, and attribution, offers the correct promotions and product and service recommendations for customers; all contributing to a great customer experience.

Key Responsibilities

Work collaboratively with Category, Customer, Content, and CRO teams to ensure the product setup, attribution, images, product copy, product location(s), delivery flags, and stock status reflect what the customer expects.

Work with the Digital Trading, Marketing, and Content teams to ensure that all online product/range updates are delivered on time, with the right supporting content, in the right place.

Focus throughout is on the customer journey and user experience.

Support all major and minor sales events, re-merchandising the site as required.

Implement changes to online category strategy based on customer and competitive insights, brand strategy, and e-commerce goals and initiatives.

Analyse sales and web metrics to make recommendations about products and categories, web marketing, and promotions.

Work closely with Customer Contact team, Data Analytics, and CRO teams to understand customer feedback, address issues, and implement changes where appropriate.

Work closely with Data Analysis and CRO teams to analyze overall performance and optimization opportunities.

Influence key stakeholders through timely, compelling insights and effective presentation of results.

Key Skills/Experience

Passionate about the customer.

Strong organizational skills and ability to meet deadlines, often while working independently.