Digital Marketing, Senior Analyst

Chipotle Mexican Grill group; Camden Town; On-site; GBP 35,000 - 50,000; Full time

Job summary

Chipotle Mexican Grill is seeking a Digital Marketing Analyst in Camden Town to enhance their digital presence. This role focuses on driving customer engagement through CRM tools like Salesforce, optimizing the Chipotle app, and developing effective SEO strategies. The ideal candidate will have a strong marketing background with an emphasis on data analysis and guest experience.

Qualifications

• 3+ years in digital marketing.
• Fluency in Salesforce and other CRM tools.
• Excellent verbal and written communication.

Responsibilities

• Leverage CRM software to enhance customer relationships.
• Manage and improve the Chipotle App experience.
• Implement effective SEO strategies for digital visibility.

Skills

Analytical Skills

Communication Skills

Data-Driven Decision-Making

CRM Management

SEO Strategy

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Salesforce

Marketing Cloud

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

At Chipotle Mexican Grill, we are on a mission to Cultivate a Better World through real food with real ingredients. We are seeking a Digital Marketing Analyst to join our team and help us to drive our digital presence across various platforms. You will need to be truly guest obsessed and relentless about elevating our guest experience to achieve success in this role. You will focus on cultivating real relationships with our guests, optimizing our app menu through effective localization, boosting our SEO efforts, and ensuring effective budget management….all while driving our commitment to Cultivating a Better World.

WHAT YOU’LL DO

Cultivate Real Relationships with our Guests

• Leverage our CRM software (Salesforce) to strengthen customer relationships and foster loyalty among our Chipotle community
• Analyse guest data to uncover insights and drive targeted marketing campaigns that reflect our values and resonate with our local audience
• Collaborate closely with brand and operations leadership to ensure our marketing aligns with our commitment to deliver an exceptional guest experience
• Manage the flow of customer comments to ensure we connecting with our guests as they reach out to us and
• Connect with our global business to ensure we are updating our CRM tools and systems in a way that grows our brand globally

Champion the Chipotle App and develop the app experience

• Oversee the management and enhancement of the Chipotle App on the ground in Europe, ensuring an engaging and frictionless experience for our guests
• Develop and implement strategies to drive App downloads, user engagement, and guest retention
• Monitor app performance metrics and continuously seek ways to improve based on customer feedback, always keeping our mission of real food, real ingredients in mind
• Lead on app development work for all markets to ensure that the App is globally aligned and meeting local market expectations
• Partner with legal to ensure we are fully GDPR compliant and our guest data is protected

Make our brand visible and accessible on all digital channels

• Conduct keyword research and implement effective SEO strategies to elevate our online visibility and attract organic traffic to our digital channels
• Optimize website content to ensure it reflects our brand voice and engages our audience, driving them to discover the Chipotle experience
• Stay informed of the latest SEO trends and best practices to keep our digital marketing efforts at the forefront of the industry.

Ensure our digital spend is in line with our business strategy

• Manage the digital marketing budget effectively, ensuring resources are allocated wisely to maximize impact
• Track and report on the performance of digital initiatives, measuring return on investment and ensuring alignment with our business goals.
• Collaborate with finance to forecast expenses and contribute to strategic budget planning.

WHAT YOU’LL HAVE

• Bachelor’s degree in Marketing, Business, or a related field.
• 3+ years of experience in digital marketing, with a focus on CRM, app management, SEO, and budget management.
• Fluency in Salesforce, marketing cloud and other CRM tools.
• Strong analytical skills and a passion for data-driven decision-making.
• Excellent written and verbal communication skills, reflecting our brand's voice.
• A collaborative spirit and ability to thrive in a fast-paced environment.
• Guest obsessed individual with a fierce passion for hospitality
• Relentless about elevating the guest experience
• Dynamic individual with a ‘think outside the box’ mentality
• Global mindset with a deep curiosity for all things international

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.