Digital Marketing & Customer Services Apprentice

Getting In Limited; Leeds; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Digital Marketing & Customer Services Apprentice with a leading online directory. This role involves engaging with customers, managing social media platforms, and creating compelling content that resonates with food lovers. You will gain invaluable experience in digital marketing while working with a dynamic team dedicated to showcasing the best dining experiences in Yorkshire. If you're passionate about food and eager to learn, this apprenticeship offers a perfect blend of training and hands-on experience in a vibrant environment. Join a company that connects with over 350K food enthusiasts and make your mark in the digital marketing landscape.

Qualifications

• Strong communication and IT skills are essential for this role.
• Attention to detail and creativity are highly valued.

Responsibilities

• Manage social media content and engage with the audience effectively.
• Handle customer queries through live chat and email.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Presentation skills

Administrative skills

Team working

Creative

Non-judgemental

Patience

Education

Multi-Channel Marketer Level 3

Job description

Digital Marketing & Customer Services Apprentice

Apply From: 13/12/2024

Learning Provider

Delivered by HEART OF ENGLAND TRAINING LIMITED

Employer

YORKSHIRE FOOD GUIDE LIMITED

Vacancy Description

• Distributing news and sales enquiries received to the company’s central mailbox to the relevant YFG team member
• Replying to customer queries via the website’s live chat and/or via email
• Website & email data cleansing
• Sending current and past YFG members a monthly newsletter
• Google merchant centre management
• Google business page management
• Researching (and depending on experience writing) content for guides/news pieces
• Manage chef demo bookings for YFG promoted food festivals
• Adding press releases and news stories to the website
• Keeping website content up to date - events pages, guides, restaurant profiles etc.
• Adding events pages and restaurant profile pages to the website
• Uploading and keeping up to date voucher products on Facebook, Instagram and TikTok shop
• Creating and sending e-newsletters
• Creating and sending YFG app push notifications
• Create and deliver on brand and engaging original content for our social media platforms including UGC, competitions, reels, video and stills
• Stay up to date with social algorithms and updates
• Completing monthly reporting, analysing insights and implementing any required changes
• Social media community management, ensuring our audience are engaged with and the social DM’s are monitored and answered
• Captions, packaging, scheduling and publishing social content across Facebook, Instagram, TikTok, X and Threads
• Creating and editing video content to fit each social platform
• Attending shoots with the content team

Key Details

Vacancy Title

Digital Marketing & Customer Services Apprentice

Employer Description

Yorkshire Food Guide is an online directory of the best restaurants, events, exclusive offers and food and drink news from across the region - yorkshirefoodguide.co.uk. YFG has the largest targeted audience of food and drink lovers in the region, 350K+ across the website, social media, app and e-newsletter database. Working with prestigious clients across Yorkshire to showcase the top dining destinations.

Vacancy Location

Ground Floor, Princes Exchange, Princes Square LS1 4HY

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000291121

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2024-12-23 23:59:59

Interview Begin From

Possible Start Date

2025-01-10 00:00:00

Training

Training to be Provided

Multi-Channel Marketer Level 3.

The apprenticeship is delivered remotely via teams with an assigned Educator from Heart Of England training where the learner will have monthly sessions.

Learning Provider

HEART OF ENGLAND TRAINING LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Presentation skills, Administrative skills, Team working, Creative, Non-judgemental, Patience

Apply Now