Digital Lettings Apprentice

QA Limited; Glasgow; On-site; GBP 19,000; Full time

Job summary

A reputable letting agency in Glasgow is seeking a highly organised and customer-focused apprentice to join their dynamic team. In this role, you will be the first point of contact for clients, scheduling appointments, managing documentation, and supporting daily office operations. The ideal candidate will possess excellent communication skills, be proficient in Microsoft Office, and have a proactive attitude. This apprenticeship offers training, career progression potential, and a salary of £18,500 per annum.

Benefits

Friendly and supportive team environment

Opportunities for training and development

Career progression potential

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong organisational skills and time-management abilities are required.
• Confident use of Microsoft Office is necessary.
• Multitasking and handling a busy workload is important.
• A friendly and professional attitude with a proactive approach is expected.

Responsibilities

• Monitor and triage incoming communications through phone and email.
• Schedule appointments and manage team diaries.
• Generate tenancy agreements and property documents.
• Ensure accurate documentation and data entry in the CRM system.
• Coordinate key management processes securely.

Skills

Excellent communication and interpersonal skills

Strong organisational and time-management abilities

Confident using Microsoft Office

Ability to multitask

Friendly, professional attitude

Job description

About us:

Gallus Lettings are a well-established estate and letting agency with a strong local reputation for delivering exceptional service in residential sales and property lettings. Due to continued growth, we are looking for a highly organised and customer-focused apprentice to join our dynamic team.

Overview:

This role is the first point of contact for clients and visitors to the agency. You will play a key part in creating a welcoming environment, supporting daily office operations, and ensuring the smooth running of processes.

Responsibilities:

• Monitor and triage incoming communications through phone calls, shared mailbox emails and general enquiries, escalating them to the appropriate team members in a timely manner.
• Schedule appointments and manage team diaries using integrated tools such as IRE, email, and shared calendars to ensure optimal time management and resource allocation.
• Generate and manage tenancy agreements, property details, sales brochures and other documentation using bespoke letting CRM systems and Arthur. You will become a super-user on
• Ensure all documentation is accurately completed, digitally stored, and accessible across relevant platforms.
• Maintain up-to-date and accurate records of clients, properties and transactions within the Arthur CRM system, following data entry protocols and update procedures.
• Coordinate and log the handover and return of property keys, maintaining a secure and traceable key management process.
• Greet all visitors and clients upon arrival, ensuring a professional and welcoming first point of contact.
• Act as a communication hub between landlords, tenants, buyers, and contractors, ensuring all interactions are logged and followed up in accordance with company procedures.
• Provide day-to-day assistance to the sales and lettings teams, following internal task management workflows and supporting efficient team operations.
• Conduct regular checks to ensure the reception and office areas remain clean, organised, and reflective of a professional business environment.

Required skills:

• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and handle a busy, varied workload.
• A friendly, professional attitude with a proactive approach.

Additionally, the following experience would be beneficial:

• Keen interest in property.
• Knowledge of property lettings or sales processes.
• Own transport / driving licencewould be highly advantageous.

Salary: £18,500 per annum.

Working hours: 37.5 hours per week, Monday to Friday, 9am - 5pm.

What we offer:

• Friendly and supportive team environment.
• Opportunities for training and development.
• Career progression potential within the company.
• Opportunity to learn various parts of the business, like letting agency, property sales, social media etc.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!