Digital Learning Lead- L&D

Fletchers Solicitors; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing law firm in the UK is seeking a Digital Learning Lead to design and deliver engaging training programs. The role includes responsibilities for onboarding and ensuring the effective use of technology across teams. Ideal candidates should possess strong communication skills and experience in IT training development. This position offers flexible hybrid working options and a comprehensive benefits package.

Benefits

Bonus scheme

35 days holiday

Pension scheme

Life Assurance Policy

Medicash coverage

Enhanced parental leave

Qualifications

• Proven ability to help colleagues develop IT skills.
• Experience in creating detailed IT training materials.
• Strong in-person and online presentation skills.

Responsibilities

• Identify digital training needs across the business.
• Design and deliver training programs for various software.
• Maintain the company’s Learning Management System.

Skills

Excellent communication skills

Experience in developing IT training materials

Presentation skills

Advanced use of Microsoft Office 365

Knowledge of e-learning trends

Relationship building with learning providers

Willingness to travel

Education

IT training qualification (MCT or equivalent)

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Proclaim (legal case management)

Job description

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Location-We work across England, with offices currently in Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton and Cambridge. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices. This role will mainly be Southport / Manchester / Hybrid

Fletchers Group have a fantastic opportunity to join our growing Team.

Are you passionate about creating impactful digital learning experiences? At Fletchers group, we’re looking for a forward-thinking Digital Learning Lead to join our dynamic Learning & Development team.

In this pivotal role, you’ll take the lead in designing, developing, and delivering engaging digital learning programmes across the business. From e-learning modules to video content and live recordings, you’ll be the go-to expert for all things digital learning. You’ll also play a key role in onboarding new colleagues and ensuring teams are confident in the technology they need to thrive in their roles.

We pride ourselves on our inclusive culture, flexible hybrid working, and a benefits package that truly supports your wellbeing and development.

Ready to shape the future of learning at Fletchers? We’d love to hear from you.

In return Fletchers offers:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th,and 9thfull year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees

Main Responsibilities:

• Work with the L&D business partners to identify digital training needs across the business
• Design, create and deliver training programmes to upskill colleagues on a range of software applications (from generic applications like Microsoft Office to specific case management software like Proclaim) to colleagues across our company
• Delivery technology training during the welcome for new colleagues and review
• Work closely with the Technology and business support teams to plan and implement new technologies, upgrades and projects, taking the lead on training and support documentation
• Devise and deliver suitable methods to identify the technology training needs within the company, working with the Technology Service Desk and Business Partners to identify common problems
• Create and update all relevant eLearning, videos, scripts, Quick Reference Guides etc.
• Maintain the company’s Learning Management System, ensuring the L&D team are trained and the platform is used effectively
• Monitor, evaluate and review the quality and effectiveness of the training and support we offer colleagues, amending our approach and course materials as appropriate
• Create digital content to support L&D activities and maintain the L&D Intranet page
• Focus on digital content being innovative, inclusive and accessible for all

Essential Skills and Experience:

• Excellent communication skills, with the proven ability to help colleagues develop their IT skills
• Experience of the development and production of detailed IT training materials, including online and video materials, delivered to a wide range of users
• Excellent presentation skills, both in-person and online
• Experience of advanced use of Microsoft Office 365 – specifically Teams, Word, Excel, PowerPoint, with the proven ability to share that experience with others
• An up-to-date knowledge of current trends and developments in e-learning
• Ability to establish and build productive working relationships with external learning providers
• Willingness and ability to travel to other company locations (across the North of England) to deliver training and support as required

  Desirable Skills and Experience:

• Proven IT Training experience gained working alongside a Service Desk function
• An IT training qualification such as MCT (Microsoft Certified Trainer) or equivalent
• Experience of legal Case Management systems e.g. Proclaim

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.