Digital Learning Designer

Financial Ombudsman Services; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the financial services sector is seeking a Digital Learning Designer to create effective digital learning solutions that cater to a diverse internal audience. In this role, you will collaborate with subject matter experts and stakeholders to design learner-centric content, manage projects, and innovate utilizing the latest trends in digital learning. The position promises a competitive salary and comprehensive benefits, along with opportunities for personal and career development in a vibrant office atmosphere overlooking the Thames.

Benefits

25 days holiday entitlement

Private medical insurance

Employee Assistance Programme

24/7 gym access

Well-being resources including on-site therapists

Qualifications

• Experience in digital design and development is essential.
• Good understanding of various digital authoring tools.
• Strong project management skills and ability to work to deadlines.

Responsibilities

• Designing and evaluating digital learning solutions across the organization.
• Conducting training needs analysis and defining learning objectives.
• Managing multiple projects while ensuring quality and budget compliance.

Skills

Creativity

Project Management

Collaboration

Digital Design

UX/UI design

Tools

Elucidat

Articulate Storyline

Camtasia

Vyond

Adobe Suite

Job description

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As a Digital Learning Designer, you will collaborate with subject matter experts, stakeholders, and colleagues to design, develop and deliver engaging and effective digital learning solutions for various internal audiences and platforms.

You’ll work across all aspects of L&D in collaboration with the L&D Partners and Strategic People Partners.

The key to success in this role is to apply instructional design principles, learning theories and best practice to create learner centric and outcome-oriented digital learning experiences, such as aligning the content with the learners needs, preferences, and goals, using active learning strategies, providing feedback and reinforcement.

Key responsibilities

• Designing, developing, and evaluating fitting digital or hybrid learning solutions across all areas of the organisation
• Collaborating with internal subject matter experts, stakeholders, and colleagues to conduct training needs analysis, define learning objectives and evaluate learning outcomes, using methods such as interview, surveys, focus groups and tests
• Working closely with and advising the Learning Partners about effective digital learning wraparounds. Then creating engaging content as required to support the learning aim/outcomes
• Managing multiple digital learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance, using project management tools and methodologies such as agile or scrum, and communicating effectively with the project team and stakeholders
• Managing external partnerships including working with external suppliers to build access to best-in-class L&D products and services
• Supporting with the procuring & tendering process for all digitally related contracts/systems
• Keeping your knowledge up to date of our customer journey in order to build relevant content and delivery platforms for our case handling area
• Staying up to date on the latest trends and innovations in digital learning and technology and continuously exploring new ways to enhance the learning experience, such as microlearning, adaptive learning, artificial intelligence, and gamification.
• Managing the learning & journeys module within Workday to ensure a suitable customer experience during use. You will be expected to become a workday SME.
• Generating, interpreting, and presenting digital learning analytics to stakeholders, informing, and recommending areas of improvement
• Continuously ensuring all our internal digital learning content is updated to capitalise on of the latest learning trends, using 5di process or similar strategies
• UK travel will be required
• Experience of Digital Design and development.
• Good understanding of UX/UI design including authoring tools and their capabilities – such as Elucidat, Articulate storyline, Camtasia, Vyond, Adobe suite
• Previous digital learning content using storyboards and various digital tools
• Working to deadlines, with awareness of Agile or Scrum methodologies

We would also like you to have the following skills:

• Creative and innovative with a passion for generating new ideas and challenging the status quo
• Being solutions oriented, persistent and determined
• Working in an efficient and resilient manner and taking personal accountability for high standards of delivery

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Fully equipped on-site gym open 24 / 7
• Extensive Well-being resources including on-site therapists
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
• Apply by uploading your current CV and supporting statement (no more than 500 words) of how you feel you meet the minimum criteria, and are the perfect person for the role!

Applications need to be submitted by on Friday 14th June 2024

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

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