Digital Learning Designer

Motability Operations Limited; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading mobility solutions provider is seeking a Digital Learning Designer to create e-learning modules and enhance learning journeys. You will collaborate with various teams to improve digital learning experiences, ensuring they meet accessibility standards. Suitable candidates are experienced in tools like Articulate Rise and Adobe Captivate. A flexible hybrid working model is offered along with a range of benefits, supporting diversity and inclusion.

Benefits

Annual discretionary bonus

15% non-contributory pension

Private medical insurance

Access to health apps

28 days annual leave

Qualifications

• Proven expertise in instructional design using relevant tools.
• Experience producing engaging multimedia content for learning experiences.
• Strong understanding of accessibility standards and user-centered design.

Responsibilities

• Design and deliver end-to-end e-learning modules.
• Develop structured learning journeys aligned with progression pathways.
• Ensure all content meets accessibility standards.

Skills

Instructional design

Multimedia content production

Accessibility knowledge (WCAG)

Agile work environment

Curiosity and proactive learning

Tools

Articulate Rise

Adobe Captivate

Canva

Job description

About The Role

As our Digital Learning Designer, you’ll join a collaborative, agile L&D team, reporting to the Digital Development Lead. You’ll be instrumental in creating digital learning solutions that are future-ready, accessible, and aligned to our Career and Core-Skill Pathways within our Learning Experience Platform. We’re looking for someone who’s not only a skilled designer but also deeply curious about how systems work, always looking for opportunities to improve learning journeys and explore what\'s possible. You’ll play a key role in evolving our digital learning ecosystem into a best-in-class offering.

• Design and deliver end-to-end e-learning modules (including video, audio, and interactive assets) for business-critical topics, compliance, and customer-focused development.
• Develop structured learning journeys in our LXP, ensuring they align with Core Skills and progression pathways within the Career Framework.
• Build and continuously enhance learning content that feeds into our Learning Experience Platform, supporting skill self-assessment and role profiling.
• Ensure all content meets WCAG 2.1 AA accessibility standards and reflects universal design thinking.
• Bring curiosity and systems thinking to the table, actively explore new tools, formats, and design strategies that enhance learner experience.
• Collaborate with cross-functional stakeholders (including tech and operations) to uncover opportunities for learning innovation.
• Use data, learner feedback, and platform analytics to iterate content and make evidence-based design decisions.
• Contribute to shaping a best-in-class digital learning offering that sets a new standard for effectiveness, inclusivity, and engagement.

About You

You’re a creative, inquisitive learning designer who thrives on making complex content accessible and compelling. You’re motivated by continuous improvement and love exploring how people, platforms, and processes interact.

• Proven expertise in instructional design, using tools like Articulate Rise, Storyline, Adobe Captivate, Evolve or similar software.
• Skilled in producing engaging multimedia content for LXP-based learning experiences, with experience using software like Canva or Adobe Express.
• Strong understanding of accessibility (WCAG), inclusive design, and user-centred content development.
• Comfortable navigating and integrating with wider systems and platforms like our LXP and Skills Builder.
• Adept at working in agile environments with cross-functional teams.
• Naturally curious, proactive, and keen to explore new approaches to digital learning.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

Working Arrangements and Benefits

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2 days per week whilst also using the great office spaces we have available.

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff\'s health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.