Digital Learning Advisor

允; United Kingdom; Remote; GBP 18,000 - 25,000; Full time

Job summary

A leading learning services organization in the UK is seeking a Digital Learning Apprentice. You will help deliver engaging sessions to learners and enhance their educational experience, all while being part of a supportive team in an organization committed to soaring potential in learners.

Qualifications

• Desire to learn and develop.
• Self-motivated with a customer centric focus.
• Ability to solve problems using experience and knowledge.

Responsibilities

• Deliver engaging Programme Launch sessions and provide feedback on submissions.
• Monitor the Digital Apprenticeships mailbox and respond to queries.
• Engage with employers and learners to update on progress.

Skills

Excellent verbal and written communication skills

Ability to engage and motivate learners remotely

Strong planning and organising skills

Education

Data Technician level 3 apprenticeship

Job description

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Remote (ability to come to a QA office with advanced notice)

Full time, 37.5 hours per week

Competitive salary plus some great benefits

QAis one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.

By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.

Working within theDigital Learningteam,this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto aData Technician level 3 apprenticeship.

Key Responsibilities:

• Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
• Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning
• Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
  Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
  Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
• Professionally engage with both employers and learners to update on progress and plan for realistic progression.
• Deal with customer questions and complaints in line with Company policy where appropriate.
  

About you:

• Excellent verbal and written communication skills
• Ability to engage and motivate learners remotely
• Self-motivated with a customer centric focus
• Strong planning and organising skills
• Ability to solve problems using experience and knowledge to overcome barriers
• Desire to learn and develop
• Safeguarding

QAis committed to safeguarding and promoting the welfare of children, young people andadults with care and support needs. We hold the expectation that all staff share thiscommitment in creating a safe and inclusive environment and as an organization, we complywith relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

• an enhanced disclosure check
• Child Barring list check
• medical fitness
• identity and right to work
• All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.