Digital IT Support Technician - Asset Management

MFT; Manchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

Manchester University NHS Foundation Trust (MFT) is seeking a Digital Support Technician – Asset Management to safeguard and optimise the Trust's digital infrastructure. You will oversee the full lifecycle of IT assets, from procurement to decommissioning, ensuring compliance with procurement policies, financial governance and national standards.

Within the Digital Services Directorate, you will manage the CMDB, coordinate asset deployments across sites, and guide junior technicians.

Qualifications

• Higher National Certificate / Diploma or equivalent in IT or related experience.
• Experience in customer-facing IT service delivery.
• Experience with PC hardware, OS, printers and peripherals.
• Knowledge of ITIL best practice.
• Knowledge of NHS IT environment.
• Familiar with backups and service continuity.
• Knowledge of LANs/WANs and server support.
• Proficient with Microsoft Office Suite.

Responsibilities

• Provide first and second line IT support, across multiple sites, in line with SLAs.
• Lead Asset Management activities and maintain CMDB integrity.
• Coordinate asset deployments and assist procurement planning.
• Engage with clinical teams and external suppliers to ensure efficient asset processes.

Skills

IT infrastructure

Customer service

First/second line support

IT governance

LAN/WAN knowledge

Project management

Education

HNC/HND IT qualification

Tools

Microsoft SCCM

Service desk software

Job description

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NHS AfC: Band 4

Main area IT Support Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (On-call) Job ref 349-COR-8205896-RL4

Site Trust HQ, Cobbett House Town Manchester Salary £28,392 - £31,157 per annum (pro rata) Salary period Yearly Closing 17/11/2026 23:59

Job overview

Give IT support where it really makes a difference

Manchester University NHS Foundation Trust (MFT), is the largest acute trust in the UK, with over 25,000 staff caring for over million patients a year. Combining 10 hospitals and community services from across Greater Manchester, we provide outstanding patient care and services.

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

Selection process

If you are shortlisted, you will be contacted by email with further details of the selection process. This process will be carried out either onsite at the location of the role or, more commonly at the moment, via MS Teams, so you will be required to have access to this software.

If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.

Main duties of the job

As a Digital Support Technician – Asset Management, you will take a lead role in ensuring the Trust’s digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology – Digital Operations department, you will be responsible for overseeing the full lifecycle of digital assets—from procurement and deployment to maintenance and decommissioning—ensuring compliance with procurement policies, financial governance, and national standards.

You will lead on the maintenance and integrity of the Trust’s Configuration Management Database (CMDB), coordinate complex asset deployments across multiple sites, and provide expert guidance to junior technicians and support teams. Your role will involve proactive engagement with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals.

This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management. You will be expected to contribute to policy development, lead audits, support procurement planning, and drive continuous improvement initiatives. The role may involve cross-site travel and participation in out-of-hours support as required.

Working for our organisation

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

Detailed job description and main responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’ heading.

Explore ‘Inside MFT – Your Candidate Place’

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access ‘Inside MFT – Your Candidate Place’, simply click on the relevant PDF document under the ‘Documents to download’ heading and once opened, you can either scan QR code or click on the link provided.

We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Use of Artificial Intelligence (AI) in your application

Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Disclosure and Barring Service (DBS) check

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

What is a DBS Check?

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.

Enhanced DBS : Includes the above, plus any additional information held by local police that’s considered relevant to the role.

Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Who Needs a DBS Check

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

The Costs for a DBS

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.

Person specification

Qualifications

• Higher National Certificate / Diploma or equivalent or relevant experience
• Evidence of Personal Development
• Full UK Driving Licence
• Higher National Certificate / Diploma or equivalent qualification in an IT related subject

Experience/Knowledge

• Technical background in IT working in an Infrastructure support role
• Experience in working in customer facing IT service delivery environment
• Experience in the use of service desk systems and call distribution systems
• Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
• Working knowledge of backup, operational and service continuity processes
• Working knowledge of Local Area Networks / Wide Area Networks and Server Support
• Knowledge of IT Infrastructure Library (ITIL) Best Practice
• Previous experience in NHS IT environment
• Knowledge of Internet / Intranet concepts
• Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
• Project Management methodology

Employer certification / accreditation badges

Name Chukwunonso Ogbuagu Job title IT Asset and Procurement Manager Email address [e-mail] Telephone number 0161 7015209 Additional information

Chukwunonso Ogbuagu(Nonso)

IT Asset and Procurement Manager | Digital Services

Manchester University Foundation Trust

Group Digital Services

Trust HQ, Cobbett House

Oxford Rd, Manchester,

M13 9WL