Digital IT Service Lead

ENGINEERINGUK; Stratford-upon-Avon; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company is seeking a Digital IT Service Lead to shape and influence its digital service transformation. This hybrid role involves ownership of service performance, data analysis, and leading improvements in a collaborative environment. Ideal candidates will have strong ITIL knowledge and experience in complex IT settings.

Benefits

Competitive salary

Annual bonus

Pension

Generous holiday allowance

Flexible working policies

Employee discounts

Health and wellbeing benefits

Volunteering opportunities

Qualifications

• Experience in complex IT environments, including microservices or platforms like CRM, APIs.
• Desirable: experience in Insurance, investments, pensions, and systems underpinning digital services.

Responsibilities

• Lead service delivery improvements and analyze data to prevent incidents.
• Collaborate with support teams, suppliers, and stakeholders.

Skills

Understanding of Digital Services

Experience with service operations

Data analysis and root cause analysis

ITIL knowledge

Leadership in IT service environments

Tools

ServiceNow

Dynatrace

Job description

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View more categories View less categories Sector Technology Role Manager Contract Type Permanent Hours Full Time

Digital IT Service Lead

• Shape and influence a growing digital service at a key point in NFU Mutual's transformation.

• Work cross-functionally to challenge, improve, and elevate service performance.

• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.

About the role

NFU Mutual is undergoing an exciting digital transformation, and we're looking for a Digital IT Service Lead to be at the forefront of our journey. Based in our Group IT division, this is a unique opportunity to shape and influence the performance and maturity of our evolving digital service platform.

This role involves ownership of the service, analyzing data to prevent incidents, leading service improvements, and collaborating with support teams, suppliers, and stakeholders. You will develop monitoring capabilities, promote ITIL best practices, and potentially grow into a managerial role.

About you

In this pivotal role, you'll lead service delivery improvements, working closely with stakeholders to drive change. Essential skills include:

• Understanding of Digital Services
• Experience with service operations in complex IT environments, including microservices or platforms like CRM, APIs
• Data analysis and root cause analysis skills
• Experience with ServiceNow and Dynatrace or similar tools
• ITIL knowledge
• Leadership in IT service environments
• Desirable: experience in Insurance, investments, pensions, and systems underpinning digital services

This role is known internally as IT Team Leader. We support an inclusive workplace and welcome applications from diverse backgrounds.

Benefits and Rewards

Competitive salary (£50,000 - £60,000), annual bonus, pension, generous holiday allowance, flexible working policies, employee discounts, health and wellbeing benefits, volunteering opportunities, and more.

Working at NFU Mutual

With over 110 years of history, we pride ourselves on being a great place to work, recognized by multiple awards. We foster a supportive culture that values growth, recognition, and community involvement.

Apply now

Location

Stratford-upon-Avon, Tiddington Road, Warwickshire, CV37 7BJ