Digital Inclusion Coach

Hafod; Mountain Ash; Hybrid; GBP 14,000; Full time

Job summary

A community-focused organization in the UK is seeking a Digital Inclusion Coach to support families with digital skills as part of a Welsh Government-funded project. You will deliver training and offer guidance to improve digital inclusion among families, monitor progress, and develop resources. The role is full-time on a six-month contract with flexible working options.

Benefits

25 days annual leave

Employee assistance programs

Development opportunities

Qualifications

• Passion for digital inclusion and empowering communities.
• Excellent communication and relationship-building skills.
• Confidence in delivering group and individual coaching.

Responsibilities

• Support at least 20 families through the MDLS pilot.
• Deliver one-to-one and group digital skills sessions.
• Help customers navigate devices and online services.

Skills

Digital literacy

Communication skills

Relationship-building

Flexibility

Self-motivation

Job description

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We are looking for a Digital Inclusion Coach to play a key role in delivering a Welsh Government-funded pilot project aimed at assessing and supporting digital inclusion among Hafod customers in line with the Minimum Digital Living Standard (MDLS).

Please read the Recruitment Pack here for further details about this role

You will work directly with Hafod customers by meeting families in the community to understand their digital needs. You will provide practical digital support and guidance on device setup and connectivity.

Additionally, you will develop families' digital skills and confidence by running informal and formal training sessions, both 1-2-1 and group. You will also create resources such as training materials, user guides, and video guides to support the pilot.

A key part of the role involves monitoring and evaluating the work through surveys, case studies, and focus groups.

The role is full-time (36 hours per week) on a six-month contract, with potential extension until 31st March 2026. There is an option for a nine-day fortnight, working out in the community and from regional hubs, with the possibility to work from home.

A driving license and access to a vehicle are desirable due to regular travel within South Wales.

What you'll do

• Support at least 20 families through the MDLS pilot.
• Deliver one-to-one and group digital skills sessions.
• Help customers navigate devices, internet connectivity, and online services.
• Create helpful resources like training materials, guides, and videos.
• Capture outcomes, log activities, and support project reporting.
• Collaborate with teams and communicate regularly with project leads.

Further details about key deliverables are in the job description.

Where you’ll be

The project funds two roles to deliver the pilot across Hafod services, each responsible for a specific area:

• Service area 1: Bridgend, RCT & Merthyr
• Service area 2: Cardiff (including Newport and Torfaen) and the Vale

What you'll need

• Passion for digital inclusion and empowering communities.
• Strong digital literacy across devices and platforms.
• Excellent communication and relationship-building skills.
• Confidence in delivering group and individual coaching.
• Flexibility to travel within South Wales and visit customers at home or regional hubs.
• Self-motivation and workload management skills.
• Understanding of data protection, safeguarding, and confidentiality.

Please read the full job description for a comprehensive list of requirements.

Salary: £13,135.98 for a six-month full-time contract, with potential extension until March 2026.

Benefits include 25 days annual leave plus bank holidays, a nine-day fortnight option, employee assistance and well-being programs, shopping and activity discounts, and being part of a Family Friendly organization.

Development opportunities are available through our Learning and Development Team, covering technical and leadership training.

Our Behaviours

Our Behaviours guide our work and growth, ensuring a positive impact in our roles. For more, see the Hafod Behaviours Framework.