Digital Incident Manager

NHS National Services Scotland; Bothwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health service provider in Scotland seeks highly motivated individuals for an IT support role. You will be responsible for improving IT operations and managing incidents within eHealth services. This position requires advanced IT skills and knowledge of hardware safety. The role is permanent and full-time, based in Bothwell, offering a supportive work environment.

Benefits

27 days annual leave

8 public holidays

Membership of NHS Pension Scheme

Paid sick leave

Occupational health services

Work-life balance policies

Qualifications

• Experience managing IT incidents and service requests.
• Ability to coordinate incident response processes.
• Skills in providing support to eHealth staff.

Responsibilities

• Improve operations of the support function within eHealth.
• Develop and implement departmental incident response processes.
• Provide advice and support to eHealth staff.

Skills

Advanced keyboard skills

Knowledge of IT hardware

Knowledge of basic electrical safety rules

Tools

Desktop and Laptop Computers

Mobile Devices

Printers

Peripheral Devices

Job description

We are looking for highly motivated individuals to join NHS Lanarkshire’s Digital Services and be part of a bold transformation in health and care. With significant new investment and commitment to delivering the NHS Lanarkshire Digital Strategy (2023-2028), we are expanding our team to drive innovation, develop digital infrastructure across the Board, and improve outcomes for patients and staff.

With roles available across our Digital Operations, Transformation and Strategy & Governance Teams, the successful candidates will help drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services.

If you are interested in our new roles, please contact the hiring manager for more information.

We look forward to hearing from you!

The Role

To improve the operation of the support function within eHealth through the appropriate management of IT incidents and service requests within the NHSL organisation.

To develop and co-ordinate incident response and management process in conjunction with eHealth service managers to improve incident performance across the department

To develop and implement a range of departmental incident response processes including training for eHealth staff and communication material for the wider organisation.

To provide advice and support to eHealth staff and the wider organisation, in conjunction with the Problem Manager, contributing to the improvement of overall incident performance through the investigation and analysis of incident management process developing a cycle of continuous improvement in this area

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we’ll need you to bring

The post holder will have to work with a range of IT equipment including:

• Desktop and Laptop Computers
• Mobile Devices
• Printers
• Peripheral Devices e.g. Scanners, bar code readers

The post holder as a process leader will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff.

• The post holder will be required to use a PC with advanced keyboard skills and printer as part of their daily duties.
• The post holder is expected to have a knowledge of IT hardware in respect of desktop PC and Printer and server equipment.
• The post holder is required to use a mobile phone.
• The post requires that the holder has knowledge of basic electrical safety rules.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

Contract type

• Permanent
• Full time
• 37 hours

Location and Working Pattern

This role will be based in Digital Operations within Kirklands - NHSL Headquarters

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on [e-mail]

(Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.