Digital Experiences Manager (Remote)

TN United Kingdom; London; Remote; GBP 50,000 - 80,000; Full time

Job summary

A leading company is seeking a Digital Experience Manager in London to optimize customer interactions and lead a dedicated team. The role involves collaboration with various departments to enhance product performance and customer satisfaction, requiring extensive experience in UX and product analytics.

Benefits

Competitive salary

Medical, dental, and vision coverage

35 Days of PTO

Day off the 3rd Friday of every month

Disability coverage

Employee assistance program

Paid parental leave

Qualifications

• Minimum five years in Product Analytics, UX, or CRO roles.
• Experience building and leading a small team.
• Strong coordination skills with stakeholders.

Responsibilities

• Manage and collaborate with the Digital Experience team.
• Optimize products and sites for customer experience.
• Analyze on-site performance against KPIs.

Skills

Product Analytics

UX

CRO

A/B testing

SQL

Tableau

Google Analytics

Problem-solving

Analytical skills

Tools

Google Optimize

Custom CMS

Job description

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Digital Experiences Manager (Remote), London

Client: Forbes Advisor

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b0011f03e199

Job Views: 2

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Forbes Advisor is hiring! We are looking for a Digital Experience Manager to join our growing Operations team.

Responsibilities:

1. Manage and work alongside other members of the Digital Experience team, providing guidance, leadership, mentorship, and coaching.
2. Collaborate with functional leaders to optimize products, sites, or landing pages for the customer experience.
3. Create, define, and improve CRO and experience optimization processes, frameworks, and infrastructure.
4. Support teams in creating new features and tools to enhance customer experience and revenue.
5. Analyze on-site performance against KPIs aligned with business goals.

About You:

1. Minimum five years of experience in Product Analytics, UX, or CRO roles with a focus on proactive optimization and feature development.
2. Experience in developing a small team from scratch.
3. Strong stakeholder coordination skills for optimization strategy.
4. Expertise in UX best practices, experimentation, conversion optimization, and AB testing.
5. Experience with Google Analytics, Google Optimize, or similar platforms.
6. Managing end-to-end experimentation processes.
7. Strong SQL and Tableau skills.
8. Ability to analyze both quantitative and qualitative data.
9. Knowledge of statistics and large-scale experimentation best practices.
10. Experience with custom CMS.
11. Excellent problem-solving and analytical skills.
12. Ability to prioritize projects effectively.
13. High attention to detail.
14. Comfortable working across multiple geographies and time zones.

Nice to haves:

• Experience with user testing platforms and designing user testing interviews and surveys.

Benefits:

• Competitive salary
• Medical, dental, and vision coverage
• 35 days of PTO, including bank holidays
• Monthly day off on the third Friday
• Disability coverage
• Employee assistance program
• Paid parental leave

Additional Information:

We are committed to equal employment opportunities and prohibit discrimination and harassment in all forms.

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