Digital Experience Manager, Boots.Com

BOOTS; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading retail company in London seeks a Digital Experience Manager to oversee the production team delivering content for their websites. The ideal candidate will have extensive experience in project management and team leadership in digital environments. Responsibilities include managing production processes, stakeholder engagement, and ensuring high-quality outputs. The role offers a dynamic work environment and various employee benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Qualifications

• 10 years of experience of leading large and complex production teams in a digital, agency or marketing role.
• Excellent stakeholder management skills, confident in engaging and influencing.
• Familiar with creative processes and comfortable leading a team.

Responsibilities

• Lead the implementation of briefs through the production process.
• Manage and monitor the work stack allocated to the team.
• Lead complex key business projects through the production process.

Skills

Stakeholder management

Project management

Attention to detail

Team leadership

Creative process knowledge

Education

Degree or equivalent

Tools

CMS

Analytics

SEO

Job description

Closing Date: 7th August

Location: Nottingham

Contract: Permanent, Full-Time

Recruitment Partner: Matthew Nelligan

Overview:

We're looking for a strong leader to join our production team as a Digital Experience Manager and lead the end-to-end delivery of work on the boots.com and boots.ie websites.

We're a dynamic, fast paced and diverse team of designers, copywriters, producers and front-end developers who are passionate about creating the best digital experiences for our customers.

You'll lead a large production team, working closely with Digital stakeholders across all business units, to deliver engaging content in line with agreed milestones.

Your Responsibilities:

- Lead the end-to-end implementation of briefs through the production process following handover, working closely with the brief owner or DX specialist to understand the brief objectives, agreed creative direction and live dates, to set the production teams up for success.

- Collaborate daily with eComm and Planning stakeholders to understand business plans and trading priorities to support workflow assignment and understand delivery timings and effort involved to manage production priorities.

- Manage and monitor the work stack allocated to the team by Workflow, through daily team check-ins, prioritisation and trade-offs, escalation and issue resolution with stakeholders, to ensure all agreed deadlines are met.

- Lead more complex key business projects e.g. No7, NPD launches, Key campaigns, through the production process, being the point of contact and providing regular, timely updates on progress to meet agreed deadlines

- Ensure the output meets the quality measures set out by the Digital Creative Guidance, and peer/stakeholder sign-off points are completed, to ensure right first-time delivery.

- Know the key Boots UX, Accessibility and SEO principles, and ensure all design and copy adheres to Boots visual identity and digital design language standards, to be able to challenge quality within the production process.

- Own processes and ways of working within role remit, proactively monitoring and optimising to make efficiencies

- Lead, support, develop and performance manage a team of digital specialists (c15)

What you'll need to have:

- Experienced in leading a high volume of projects and priorities at pace, whilst managing new requests and problem solving 'in the moment'

- Excellent proven stakeholder management skills, confident in engaging, influencing and holding others to account, and able to flex work styles according to the audience to get the best out of interactions

- Calm, confident, collaborative, curious and proactive, with excellent attention to detail and organisational skills

- Familiar with the creative process (CMS, Analytics, SEO), and comfortable leading a large team of creative specialists

- Educated to degree level or equivalent, with c10 years' experience of leading large and complex production teams in a digital, agency or marketing role

Why Boots:

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Our benefits:

- Boots Retirement Savings Plan

- Discretionary annual bonus

- Generous employee discounts

- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.

- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. (Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate)

What's next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you'll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.