Digital Experience Manager

United Utilities; Warrington; Hybrid; GBP 35,000 - 65,000; Full time

Job description

Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As Digital Experience Manager you will oversee all content production for our website.

Ensuring that all content is engaging, meets customer expectations, and drives successful online journeys. You will also collaborate with a broad range of internal stakeholders to deliver on various projects and will take ownership of online journey performance through analytics and insights.

The role includes line management responsibilities for two team members and accountability for managing an external digital agency.

Accountabilities & Responsibilities

Content Management:

• Oversee the creation, editing, and publication of all website content.
• Ensure all content is engaging, accurate, and aligned with customer expectations.
• Develop and maintain a content calendar to ensure timely and relevant content updates.

Online Journey Performance:

• Take ownership of the online customer journey, ensuring a seamless and positive experience.
• Utilise analytics and insights to understand journey performance and identify areas for improvement.
• Implement changes to online journeys based on data-driven insights to enhance user experience and achieve business goals.

Stakeholder Collaboration:

• Work closely with a broad range of internal stakeholders, including marketing, product, and IT teams, to deliver on projects.
• Facilitate effective communication and collaboration to ensure alignment and successful project execution.

Team Management:

• Provide line management for two team members, offering guidance, support, and development opportunities.
• Foster a positive and productive team environment, encouraging innovation and continuous improvement.

Agency Management:

• Manage the relationship with an external digital agency, ensuring high-quality deliverables and alignment with business objectives.
• Oversee agency performance and provide feedback to ensure continuous improvement.