Digital Experience Design, Vice President

J.P. Morgan; London; On-site; GBP 90,000 - 150,000; Full time

Job summary

A leading company in financial services seeks a Vice President for user experience design. This role focuses on driving user-centric strategies for AI enablement products, leading design initiatives that align business needs with user insights, and fostering inclusivity, ensuring accessible and engaging experiences.

Qualifications

• 6+ years of experience in user experience design or similar roles.
• Proven experience developing user journeys, wireframes, and prototypes.
• Strong knowledge of inclusive design and accessibility.

Responsibilities

• Drive design and research strategies for complex projects.
• Mentor junior designers and promote inclusive design practices.
• Analyze market trends and incorporate user insights in design.

Skills

User experience design

Inclusive design

Accessibility guidelines

Wireframing

Prototyping

Customer-centric design

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. Drive the advancement of user-centric design strategies for our cutting-edge AI enablement products firmwide, with a focus on large-scale product design strategy and ensuring consistent experience.

As a Vice President in DXD Securities Services & CDAO Experience Design, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user friendly, enhancing the overall customer experience.

The CDAO Platforms design team is responsible for defining and articulating the product design for Chief Data and Analytics Office (CDAO), and executing on strategic initiatives to deliver the target state roadmap. The team leads critical projects that enable Lines of Businesses and Corporate Functions with the tools and solutions to achieve AI-ready data, and effectively and efficiently manage data risk.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 6+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

Preferred qualifications, capabilities, and skills

• An understanding in data management, data science or AI/ML workflows is preferred.

• An understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• An intellectually curious and innovative mindset. Comfort with ambiguity and change, an ability to learn technologies and patterns quickly and articulate complex concepts simply and succinctly.
• An ability to quickly identify and scale design patterns and practices that accelerate delivery, increase value and scale impact
• Comfort working with a geographically distributed team