Digital Engagement Coordinator - Student Placement

Thales UK Limited; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading tech company in Belfast is seeking a Digital Engagement Coordinator for a 12-month placement. The role involves enhancing the digital community platform and engaging with over 13,000 customers worldwide. Ideal candidates should have excellent communication skills, a customer-focused mindset, and familiarity with online marketing. This is an exciting opportunity for current students with a valid UK work permit, offering flexible working arrangements.

Qualifications

• Current students with a valid UK work permit.
• Passion for user experience enhancement.
• Ability to collaborate and communicate effectively.

Responsibilities

• Source feedback on community discussion threads.
• Review and update community content.
• Collaborate with teams to measure community effectiveness.
• Create and proofread various content formats.
• Edit and upload video content.
• Enhance user experience of the community site.

Skills

Excellent written and verbal communication skills

Customer-focused mindset

Familiarity with online marketing

Ability to analyze trends

Education

Current student

Tools

Video editing software

Job description

Digital Engagement Coordinator - Student Placement

Position: Digital Engagement Coordinator (12-month placement)

Company: Imperva, A Thales Company

Location: Belfast, Northern Ireland

Role Overview

Imperva is seeking a Digital Engagement Coordinator to support our Digital Community and Customer Success teams, engaging with over 13,000 customers worldwide. The role focuses on enhancing our digital community platform, facilitating customer interaction, and supporting our Digital Engagement Program.

Key Responsibilities

1. Source feedback on community discussion threads and ensure timely responses.
2. Review and update community content; identify and fill content gaps.
3. Collaborate with teams to measure community effectiveness and optimize platform access.
4. Create and proofread various content formats, including blog posts and webinar invitations.
5. Edit and upload video content; support community events.
6. Enhance user experience and interface of the community site.
7. Conduct competitive landscape analysis and coordinate the Community Champion program.
8. Assist with reporting and strategic projects related to digital engagement.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused mindset and passion for user experience enhancement.
• Familiarity with online marketing, community management, and analytics.
• Ability to analyze trends and adapt strategies accordingly.

Additional Skills (Bonus)

• Understanding of Customer Success in tech industries.
• Experience with video editing software.
• Proficiency in creating professional documentation and content.

Applicants must have a valid UK work permit and be current students. We support flexible working arrangements and are committed to inclusive recruitment practices.