Digital Elective Care Lead

ROYAL CORNWALL HOSPITALS TRUST; Truro; On-site; GBP 70,000 - 90,000; Full time

Job summary

Royal Cornwall Hospitals NHS Trust is seeking a Digital Elective Care Lead to drive the decommissioning of PAS in favour of the eCare platform and to coordinate across the organisation and external stakeholders. The role involves enabling the Patient Portal, ensuring alignment with national standards, and guiding training for new workflows.

The post holder will work on service redesign, data migration testing, and optimization of referral and diagnostic workflows, contributing to Elective

Qualifications

• Experience supporting large-scale NHS digital programmes.
• Strong understanding of NHS administrative and clerical processes.
• Ability to translate clinical/workflow needs into digital solutions.

Responsibilities

• Provide project management support for transitioning from PAS to eCare and its integration.
• Support implementation of the Patient Portal and ensure stakeholder alignment.
• Ensure compliance with NHSE guidance and national standards.
• Advise eCare training personnel and embed workflows in training materials.
• Participate in RPA discussions and identify automation opportunities within eCare workflows.
• Align eCare processes with third-party suppliers and ongoing vendor management.
• Support data migration, testing cycles, and data integrity across systems.

Skills

Project management

Stakeholder engagement

NHS administrative processes

Digital transformation

Training guidance

Tools

Robotic Process Automation

Job description

Digital Elective Care Lead

The Digital Elective Care Lead will report into the eCare Elective Care Subject Matter Experts.

Acting across the eCare programme, organisation and other internal and external stake holders, the post holder will:

• Provide comprehensive project management support to enable the smooth transition from PAS to eCare, and its successful implementation and integration.
• Support the implementation of the new Patient Portal, enabling seamless patient engagement.
• Support adherence to NHSE guidance/mandated changes, ensuring compliance and alignment with national standards.
• Provide advice and guidance to eCare training personnel, ensuring functionality and workflows are embedded in training materials and sessions.
• Participate in Robotic Process Automation (RPA) discussions, identifying new opportunities for automation within eCare workflows.
• Understand and align eCare processes with the role and functionality of third‑party suppliers.
• Using technical skills, experience and judgement, support improvements in key areas such as referral management, inpatient and outpatient correspondence, collection of pre‑procedure information and diagnostic workflows.
• Contribute to service redesign initiatives, optimise processes, and improve patient experience.
• Support data migration and testing cycles, ensuring accuracy and continuity of patient information.
• Use analytical, negotiation, and influencing skills to resolve operational challenges and support Elective Planned Care pathway improvements.

We are seeking a highly motivated Digital Elective Care Lead with a strong understanding of NHS administrative and clerical processes and excellent communication skills. This pivotal role will support the Trust in transitioning from PAS to eCare, driving service transformation and ensuring elective care processes align with programme objectives.

Royal Cornwall Hospitals NHS Trust is continuing its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula., Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high-quality care. We provide services across three main hospital sites, with around 780 inpatient beds:

Royal Cornwall Hospital in Truro

St Michael's Hospital in Hayle

West Cornwall Hospital in Penzance

As a teaching hospital, we're proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We're committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.

We are driven by one clear ambition, Outstanding Care for One and All, care that's safe, kind and high‑quality. We are RCHT.