Digital Discovery Manager

NatWest Group; City of Edinburgh; Hybrid; GBP 55,000 - 90,000; Full time

Job description

• We’ll look to you to lead the discovery of initiatives across digital channels, for multiple releases within a release train, while realising strategy, new propositions and capabilities within our Digital channels
• Working collaboratively, you’ll make sure all aspects of change are designed, impact assessed and delivered to time and quality
• This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge to support our Group COO achieve it’s 2030 strategy and vision

What you'll do

As a Digital Discovery Manager, you’ll be managing the delivery of digital releases and other changes to our digital channels from inception through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on engagement are considered at every stage.

Working collaboratively, you’ll make sure to define, analyse and prioritise improvements to help simplify the business for colleagues and customers. You’ll also work hand in hand with our capabilities team and Digital X colleagues to ensure we embrace and optimise the latest tools and technologies and make our business simple to deal with.

You’ll also be:

• Planning, prioritising, running and delivering multiple digital releases in parallel, working with your team, the required stakeholders and delivery partners
• Focusing on identifying process improvements, simplification opportunities and eradicating waste, while optimising value
• Ensuring governance, reporting and control, including all required delivery documentation using the appropriate framework and processes
• Owning risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite
• Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality
• Ensuing alignment with the business strategy and the strategic delivery plan across the domain to achieve optimal delivery models

The skills you'll need

To thrive in this role, you’ll need the ability to deliver complex initiatives or multiple releases in parallel, realising business outcomes and improvements to customer and colleague experiences that support strategic direction.

In addition, you’ll bring knowledge and an understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery. You’ll also need the proven ability to adapt to quickly changing environments.

You’ll also need:

• The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues
• An understanding and experience of change frameworks and idea to value tools and methodologies
• The ability to provide expertise in digital channels, including mobile, online and digital propositions
• Knowledge of analytics, human centred design, customer insight and experience management, including journey mapping, UX and funnel management
• Good creative thinking, collaboration and stakeholder management skills
• Lean, six sigma or similar qualification
• Knowledge of the different businesses within our Group COO

Hours

35

Join us as a Digital Discovery Manager

• We’ll look to you to lead the discovery of initiatives across digital channels, for multiple releases within a release train, while realising strategy, new propositions and capabilities within our Digital channels
• Working collaboratively, you’ll make sure all aspects of change are designed, impact assessed and delivered to time and quality
• This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge to support our Group COO achieve it’s 2030 strategy and vision

What you'll do

As a Digital Discovery Manager, you’ll be managing the delivery of digital releases and other changes to our digital channels from inception through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on engagement are considered at every stage.

Working collaboratively, you’ll make sure to define, analyse and prioritise improvements to help simplify the business for colleagues and customers. You’ll also work hand in hand with our capabilities team and Digital X colleagues to ensure we embrace and optimise the latest tools and technologies and make our business simple to deal with.

You’ll also be:

• Planning, prioritising, running and delivering multiple digital releases in parallel, working with your team, the required stakeholders and delivery partners
• Focusing on identifying process improvements, simplification opportunities and eradicating waste, while optimising value
• Ensuring governance, reporting and control, including all required delivery documentation using the appropriate framework and processes
• Owning risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite
• Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality
• Ensuing alignment with the business strategy and the strategic delivery plan across the domain to achieve optimal delivery models

The skills you'll need

To thrive in this role, you’ll need the ability to deliver complex initiatives or multiple releases in parallel, realising business outcomes and improvements to customer and colleague experiences that support strategic direction.

In addition, you’ll bring knowledge and an understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery. You’ll also need the proven ability to adapt to quickly changing environments.

You’ll also need:

• The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues
• An understanding and experience of change frameworks and idea to value tools and methodologies
• The ability to provide expertise in digital channels, including mobile, online and digital propositions
• Knowledge of analytics, human centred design, customer insight and experience management, including journey mapping, UX and funnel management
• Good creative thinking, collaboration and stakeholder management skills
• Lean, six sigma or similar qualification
• Knowledge of the different businesses within our Group COO

Hours

35

Job Posting Closing Date:

27/04/2025Ways of Working:Hybrid

About the company

NatWest Group plc, is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.