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A government organization in the United Kingdom is seeking an Associate Service Manager to support the Digital Career Development Programme. This full-time position involves collaborating with stakeholders, managing service delivery, and ensuring high levels of customer service. Candidates will gain valuable experience in digital service management and have the opportunity for permanent employment after 12 months. Competitive salary and potential for travel included.
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
Are you passionate about technology, driven by curiosity, and eager to learn? Do you excel at problem-solving, adapt easily to change, and enjoy building strong stakeholder relations? Then our scheme could be the perfect next step in your career, as Home Office Digital is seeking to strengthen its early talent pipeline.
We’re looking for associates to join our successful Digital Career Development Programme an 18-month fixed-term appointment that blends structured learning with real-world experience with an opportunity to apply for a permanent role at the 12-month point.
As an Associate Service Manager, you will liaise with internal and third-party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.
By using your knowledge and experience of Service Management, as well as being results-driven and methodological, you will effectively influence change within one of the largest government organisations.
You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you and your team are responsible for. You will work closely with technical teams to ensure the quality of the service being delivered meets the business needs. You will participate in and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.
This post is being offered on a Fixed Term Appointment (FTA) basis in order to complete a finite piece of work.
Your main day to day responsibilities will be:
We will be facilitating an online open event for an overview of the programme where you will be able to ask any questions on Thursday 16 October 2025 at 6.30pm.
If you would like to register for this event, please contact digitaldevelopmentprogramme@homeoffice.gov.uk using IT Operations Open Event in the subject title.
Please see candidate pack attached for further information.
This role is available on a full-time basis. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.
Travel may be required on an ad hoc basis, depending on business needs. This could involve overnight stays, for which sufficient notice will be provided. Any associated costs will be reimbursed in line with Home Office policy.