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Digital Development Programme - Associate Service Manager

Government Recruitment Service

Manchester

Hybrid

GBP 30,000 - 40,000

Full time

Today
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Job summary

A government organization in the United Kingdom is seeking an Associate Service Manager to support the Digital Career Development Programme. This full-time position involves collaborating with stakeholders, managing service delivery, and ensuring high levels of customer service. Candidates will gain valuable experience in digital service management and have the opportunity for permanent employment after 12 months. Competitive salary and potential for travel included.

Benefits

Structured support through mentoring
Hands-on experience
Opportunity for permanent role

Qualifications

  • Ability to liaise with both technical and non-technical stakeholders.
  • Understanding of continuous improvement initiatives.
  • Familiarity with service delivery processes.

Responsibilities

  • Ensure the highest level of service from Enterprise Services teams.
  • Support Senior Service Managers in managing supplier performance.
  • Collaborate with stakeholders across government teams.
  • Identify cost reduction opportunities through supplier financial performance reviews.
  • Manage service risks appropriately.

Skills

Customer service excellence
Stakeholder management
Problem-solving capabilities
Service Management knowledge
Collaboration skills
Job description

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

Are you passionate about technology, driven by curiosity, and eager to learn? Do you excel at problem-solving, adapt easily to change, and enjoy building strong stakeholder relations? Then our scheme could be the perfect next step in your career, as Home Office Digital is seeking to strengthen its early talent pipeline.

We’re looking for associates to join our successful Digital Career Development Programme an 18-month fixed-term appointment that blends structured learning with real-world experience with an opportunity to apply for a permanent role at the 12-month point.

As an Associate Service Manager, you will liaise with internal and third-party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.

By using your knowledge and experience of Service Management, as well as being results-driven and methodological, you will effectively influence change within one of the largest government organisations.

You will interface with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues to assure the delivery of the service/s you and your team are responsible for. You will work closely with technical teams to ensure the quality of the service being delivered meets the business needs. You will participate in and support collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice.

This post is being offered on a Fixed Term Appointment (FTA) basis in order to complete a finite piece of work.

Key Responsibilities

Your main day to day responsibilities will be:

  • Ensuring the customer receives the highest level of service from the Enterprise Services teams and managed suppliers.
  • Working with internal and external stakeholders and supporting Senior Service Managers in managing internal and external supplier performance in the interest of the customer.
  • Communicating and collaborating with non-technical and technical stakeholders, third party and internal suppliers across government teams to ensure alignment.
  • Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery.
  • Identifying initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
  • Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
  • Identifying and escalating service risks so that they are managed appropriately.
What You’ll Gain
  • A pathway into the Data and Technology (DDaT) profession.
  • The opportunity to apply for a permanent role on promotion within Home Office Digital at around the 12 month point.
  • You will receive structured support through mentoring, and hands-on experience.

We will be facilitating an online open event for an overview of the programme where you will be able to ask any questions on Thursday 16 October 2025 at 6.30pm.

If you would like to register for this event, please contact digitaldevelopmentprogramme@homeoffice.gov.uk using IT Operations Open Event in the subject title.

Please see candidate pack attached for further information.

Working Pattern

This role is available on a full-time basis. This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements.

Travel

Travel may be required on an ad hoc basis, depending on business needs. This could involve overnight stays, for which sufficient notice will be provided. Any associated costs will be reimbursed in line with Home Office policy.

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