Digital Development and Automation Manager

NHS Hertfordshire and West Essex Integrated Care Board (468); Welwyn Garden City; On-site; GBP 55,000 - 63,000; Full time

Job summary

A regional healthcare organization in Welwyn Garden City seeks a Digital Development and Automation Manager. This role involves managing a small team to provide RPA, ITSM, and web development services. Candidates should have a master's degree and substantial experience in a technical leadership role. Salary ranges from £55,690 to £62,682 annually plus benefits. The position emphasizes automation expertise and team management skills.

Benefits

5% HCA

Professional development opportunities

Competitive salary package

Qualifications

• Experience of managing and motivating a team.
• Understanding of healthcare sector implications.
• Ability to present complex information to stakeholders.

Responsibilities

• Manage the Digital Development and Automation Team effectively.
• Identify processes for automation and improve delivery.
• Provide third and fourth line support across the partnership.

Skills

Leadership

Automation software knowledge

Web development tools and coding

Education

Educated to master's level or equivalent

Tools

UiPath

ServiceNow

MS SQL Server

Job description

Digital Development and Automation Manager

Closing date: 02 November 2025

Overview

The post is responsible for providing professional expertise to the outcome of the business processes for the Digital Development and Automation Team.

The post holder will manage and develop a small team of engineers in the delivery of RPA (UiPath), ITSM (ServiceNow), MS SQL server, bespoke web development and application support across the HBL partnership. The role is designed to build a combination of subject matter expertise and technical skills to develop a strong service delivery.

Working as part of a 24/7 on-call escalation rota, it is a requirement of the post to be able to make judgements based on own interpretation of often highly complex and multi-stranded issues where the impact may have adverse effects (i.e. making the decision to invoke DR) across all functions within HBLICT.

Main duties of the job

Responsible as line manager for the Digital Development and Automation Team. Ensuring that policies and procedures as set out by HR frameworks are adhered to and where necessary invoke disciplinary, performance management.

Manage the Digital Development and Automation Team in providing a proactive application development and support function, delivering services to customers as per relevant Service Level Agreements (SLAs).

Working with Business Analysts, the post holder will identify processes that are suitable for automation and provide recommendations to reengineer processes to improve automation potential.

The post holder will manage central repository database and systems development and deployment across the HBL Partnership utilising a wide range of software products and applications.

Responsible for the management and performance of a team of software development and support specialists, providing 3rd/4th line escalation and delivery of projects both internally and externally across the partnership.

About us

HBL ICT Shared Services was established in 2015 to provide comprehensive ICT services to six partner organisations, with each partner organisation having an equal say in the strategic direction of the ICT service. HBL ICT is not a legal entity and therefore is hosted be Herts & West Essex ICB who in turn are one of the partnering organisations.

HBL ICT is a self-funding service with an operational turnover of circa £10m per annum, which is derived from a recipe of income from seven partner organisations, plus other NHS clients within the local health economy.

Our mission is to become the IT provider of choice, by delivering cost effective services which embrace the technology innovations from the industry to improve patient outcomes, in accordance to regulatory authorities.

This means developing a financial and service model that will make the service viable, sustainable and able to meet the technological challenges for the partner organisations, enabling them to operate in a more agile and effective way.

Job responsibilities

For further information on this role please refer to attached job description for full details of main responsibilities.

Person Specification

Knowledge & Training Experience

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area
• Must have an understanding of the background to and aims of current healthcare 5y and appreciate the implications of this on engagement
• Knowledge of Automation software
• Knowledge of web development tools and coding (VB/ASPX,Net; PHP, Wordpress)

Management Skills

• Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.

Communication Skills

• Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Negotiate on difficult and controversial issues including performance and change.

Planning Skills

• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NHS Hertfordshire and West Essex Integrated Care Board (468)

£55,690 to £62,682 a year per annum plus 5% HCA