Digital Designer

Nationwide; Swindon, Bournemouth; Hybrid; GBP 30,000 - 60,000; Full time

Job description

Our website and Digital Brochureware on our App and Internet Bank are some of the most important entry points to our brand – they have a critical role to play in engaging our customers, explaining why we are different to the high street banks, driving people to our key services such as mobile and internet banking, aiding them to consider and apply to our range of products and providing help and support.

The teams within Digital Platforms and SEO are focused on continually improving these experiences for our customers through both transformation and optimisation activity, trying to attract more people to our website (both new and existing customers) and encouraging more of them to complete more interactions online with us. For us to do this, the experiences that we design for our customers are critical.

We’re looking for a highly motivated and experienced Digital Designer with a background in product design – bringing the world of User Experience and User Interface Design together into one role. We expect you to be stronger in one of these disciplines than the other, but with enough expertise to be able to both within the squad that you’re working within.

Your work will be varied, sometimes you’ll be re-designing an entire journey, thinking about the information architecture, interaction, and visual design at a conceptual level. Other times, you might be optimising an existing component of a page to drive increased understanding, engagement, or conversion.

You’ll be embedded into one of our squads working alongside other disciplines that have a common set of goals and objectives delivering both commercial and customer value in equal measure.

We’re currently going through a period of exciting change within the Digital Platforms and SEO team, creating a new digital strategy, balanced scorecard, and way of working within our Customer, Brand and Engagement division. You’ll be working with a wide variety of stakeholders to ensure that our work delivers business value, but does so in a way that balances our regulatory requirements, propositions, commercial and consumer benefits.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Bournemouth or London office. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing:

In this role, you’ll be working within the Digital Experience team within Digital Platforms and SEO. You’ll be responsible for design activity within one of our squads, leading on UX and UI activity. This includes:

• Helping Digital Trading and Optimisation and Digital Capability managers to form requirements by creating concepts and visual ideas that can be shared with stakeholders.
• Ensuring that you understand the user needs and purpose of the page or journey that you’re designing, working with performance analysts, requirements managers, insight managers and researchers.
• Owning the interaction, visual and experiential design process for the pages and journeys that your squad are responsible for – ensuring that they perform against our scorecard objectives.
• Working closely with Content Designers to bring the digital customer experience to life.

About you:

As a minimum you’ll have:

• Experience of working within a digital experience design team in a large complex organisation.
• Experience of working with different design tools, such as Figma & Illustrator.
• A good understanding of using data, insight and research to provide rationale for your design choices and decisions.
• A real passion for design, showing how you keep up with trends and changes in the industry.
• Experience in working through the experience design lifecycle from discovery to delivery and optimisation.
• Experience in working in a data driven and commercial environment.
• Experience of delivery in Agile and Waterfall methodologies.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

Banking – but fairer, more rewarding, and for the good of society:

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next:

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We’d also like to see a portfolio of some of your work.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.