Digital Dental Technician – Training & Support

JR United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in digital dentistry seeks a digital dental technician to join its UK team. The role focuses on training and supporting clients in using innovative dental technology, with key responsibilities in customer support and technical training. Candidates should possess a dental technology qualification and experience within a dental laboratory.

Benefits

Competitive salary based on experience

Company laptop and phone

Manufacturer led and in-house training

Continuous learning and development opportunities

Opportunity to work with cutting-edge dental technology

Qualifications

• At least 2 years’ experience in a dental laboratory.
• Solid knowledge of digital dentistry and CAD/CAM workflows.
• Confident user of 3Shape and Exocad software.

Responsibilities

• Deliver training and technical support on CAD/CAM systems.
• Handle customer support via phone and email.
• Identify new leads and upselling opportunities.

Skills

Digital Dentistry

CAD/CAM Workflows

3Shape Dental System

Exocad Dental CAD Software

Training Skills

Problem-Solving

Time Management

Communication

Customer Support

Education

Dental Technology Qualification

Job description

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Client:

ESM Digital Solutions

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

8

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

About ESM Digital Solutions

ESM Digital Solutions is a trusted provider of digital dentistry hardware and software for clinics and laboratories across the UK and Ireland. Our portfolio includes leading brands such as 3Shape, Shining 3D, SprintRay, Exocad, DG Shape, Formlabs, Asiga, Borea, and Elos Medtech.

We are known within the Dental market for delivering truly open systems, backed by expert consultation, training, and continuous support. Our goal is to ensure our customers fully capitalise on the technologies they have invested in.

The Role

We’re looking for a hands-on digital dental technician to become part of our UK team. The primary focus of this role is the training and support of our digital dental solutions, particularly within dental laboratories. You’ll play a key role in helping our clients maximise the value of their systems through expert guidance, technical assistance, and relationship-building.

Key Responsibilities

• Deliver training and technical support (onsite and remote) on systems including:
• CAD/CAM software: 3Shape Dental System and Exocad
• Roland DG Shape milling machines
• 3D printers
• Handle customer support via phone and email
• Collaborate with internal teams and suppliers to resolve support issues efficiently
• Create and maintain training protocols, including instructional videos
• Assist in product demonstrations and sales support
• Identify new leads and upselling opportunities
• Represent ESM Digital Solutions at dental events and exhibitions
• Other duties as required

Candidate Requirements:

• At least 2 years’ experience in a dental laboratory
• Solid knowledge of digital dentistry and CAD/CAM workflows
• Confident user of 3Shape Dental System and Exocad Dental Cad software
• Practical experience with 3D printers and milling machines in a dental setting
• Skilled trainer with strong presentation and communication abilities
• Proficient with Office 365 and comfortable working with tech
• Problem-solver with great time management
• Capable of working independently and within a team

Must have:

• Dental Technology Qualification
• Full UK driving licence and access to a vehicle
• Home office with high-speed internet

What We Offer

• Competitive salary based on experience
• Company laptop and phone
• Manufacturer led and in-house training
• Continuous learning and development opportunities
• A chance to build a profile as a recognised expert in the dental industry
• Opportunity to work with cutting-edge dental technology