Digital & CRM Manager - Luxury Lifestyle

COREcruitment; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking a Digital & CRM Manager to drive engagement and retention through innovative digital communications. The ideal candidate will have proven experience in Salesforce Marketing Cloud and strong technical skills in email marketing and campaign management. Located in London, this hybrid role offers a chance to shape the digital strategies for a renowned members' club that values diversity and inclusion.

Qualifications

• Proven experience in a similar role, especially with Salesforce Marketing Cloud.
• Strong technical skills in SQL, HTML, CSS, and AMPscript.
• Experience or understanding of luxury lifestyle markets.

Responsibilities

• Plan and execute email campaigns aligned with data-driven goals.
• Manage email marketing calendar and automate onboarding flows.
• Collaborate with teams for integrated marketing campaigns.

Skills

Salesforce Marketing Cloud expertise

Technical proficiency in SQL, HTML, CSS

Understanding of luxury lifestyle market

Creative flair

Organisational and project management skills

Interpersonal and communication abilities

Familiarity with CMS systems

Tools

Salesforce Marketing Cloud

Google Analytics

Adobe Creative Suite

Job description

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Digital & CRM Manager - Luxury Lifestyle, London

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Client:

COREcruitment

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e1577b87e84a

Job Views:

35

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Digital & CRM Manager – Luxury Lifestyle

Location: London (hybrid working)
Salary: Up to £65,000

The Role
As the Digital & CRM Manager, you’ll play a pivotal role in shaping and delivering CRM strategies, email marketing campaigns, and digital communications to drive engagement and retention across the member journey. Acting as a brand guardian, you'll ensure consistency, quality, and alignment across all digital touchpoints.

Key Responsibilities

• Plan, execute, and optimise email campaigns against data-driven goals and KPIs.
• Design and manage all member email campaigns, including automations and onboarding flows.
• Create and oversee an email marketing calendar, coordinating with app push notifications.
• Lead as the internal Salesforce Marketing Cloud expert, leveraging tools like Email Studio, Journey Builder, and Content Builder to personalise communications and manage member data.
• Maintain GDPR compliance and ensure data security.
• Collaborate with cross-functional teams to deliver integrated marketing campaigns.
• Analyse and report on campaign performance using tools like Google Analytics, Firebase, and social media insights.
• Manage website and app content updates via CMS systems, ensuring seamless user experiences.

Your Skills and Experience

• Proven experience in a similar role, with expertise in Salesforce Marketing Cloud.
• Strong technical proficiency, including SQL, HTML, CSS, and AMPscript.
• A good understanding of the luxury lifestyle market or high-end private membership clubs.
• Creative flair with excellent organisational and project management skills.
• Strong interpersonal and communication abilities to build relationships across all levels.
• Familiarity with CMS systems (WordPress/Wagtail) and Adobe Creative Suite is desirable.

Why Join?
This is more than a role—it's an opportunity to be part of a forward-thinking team in a dynamic environment where creativity meets innovation. You’ll play a key part in shaping the digital future of a renowned members' club that celebrates diversity, inclusion, and individuality.

If you have the skills, experience, and passion to excel in this role, we’d love to hear from you. Apply today!