Digital Coordinator - Children's Services

North East Lincolnshire Council; England; On-site; GBP 25,000 - 45,000; Full time

Job description

A role where data truly makes a difference

Can you ensure Children and Families have the best digital experience?

Will you be the leading light in delivering insights, solutions and support across our Children's Services?

Join Our Team as a Digital Co-ordinator

Working within our Insights Team, you will take the lead on delivering proactive solutions and digital provisions to colleagues and families across Children's Services.

The Children's Services Digital Coordinator will play a crucial role in optimising the digital offer for parents, carers, children and young people, ensuring that families can access up to date information, advice and guidance tailored to their needs, enhancing customer experiences, and driving data and service user informed decision-making.

Are you passionate about making a difference in the lives of children, young people, and families? We are looking for a dedicated Digital Co-ordinator to work within the Insights team, working alongside children's services and communications colleagues in optimising our digital offer and marketing solutions.

In this role, you will play a crucial part in ensuring that families have access to up-to-date information, advice, and guidance tailored to their needs.

Key Responsibilities:

• Enhance the digital experience for parents, carers, children, and young people.
• Develop and implement new digital solutions to support families in accessing council services and wider support.
• Drive and measure digital campaigns and marketing activity.
• Improve customer feedback mechanisms and satisfaction measurement.

For more information, please refer to the attached guidance and role profile or contact [e-mail]

Key Dates

Interview Date: 28th April 2025

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension.

You will also have access to our exclusive RewardNEL platform.

This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.

NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.

In order to fully comply with Safer Recruitment guidelines, if you are successful with your application, you must meet the below criteria and be able to provide:

• At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
• You must provide a professional/company email address (we cannot accept personal email addresses)
• References must cover the last 3 years; any reasons for gaps should be detailed in your enhanced reference form. Your references will only be requested if you are offered and have accepted a position

Do you need support?

If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.

Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

Get to know us better

Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.

We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.