Digital Content Operations Executive

LV=; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in life and pensions is seeking a Digital Content Operations Executive to ensure efficient content processes. This role involves managing workflows, conducting audits, and supporting collaboration across teams to maintain high delivery standards. Ideal candidates will possess strong organizational skills and have experience in digital content operations.

Benefits

26 days' holiday, increasing to 28 after two years

Annual bonus scheme

Flexible benefits including medical and dental insurance

Competitive pension scheme

Employee Assistance Programme (EAP) service

Qualifications

• Strong experience in digital content operations and project coordination required.
• Familiarity with workflow tools like Jira, Trello, and Confluence preferred.
• Understanding of CMS governance and best practices essential.

Responsibilities

• Manage day-to-day task flow for the content team.
• Conduct regular content audits to ensure compliance.
• Support coordination of sprint planning and prioritize work requests.

Skills

Organisational

Collaboration

Communication

Job description

About The Role

We’re recruiting for a highly organised individual to join our dynamic team as a Digital Content Operations Executive.

This role is instrumental in ensuring our content processes run smoothly. Based at the heart of our Digital Experience team, this role combines workflow and operations support with governance and audit responsibilities.

Working closely with the Senior Digital Experience & Content Manager, you’ll work on task pipelines, coordinate publishing timelines, support regular audits, and help embed best practice across content workflows, accessibility, and CMS usage.

This is a great opportunity for someone with a passion for structure, quality, and operational excellence in digital delivery.

Key Responsibilities

• Managing the day-to-day task flow and business as usual updates for the content team.
• Triaging incoming work requests with content executives and UX teams to prioritise workload effectively and efficiently.
• Supporting the coordination of sprint planning and backlog to ensure these are aligned to the business requirements.
• Carrying out regular content audits to ensure accuracy and compliance.
• Adhering to brand accessibility and tone of voice frameworks.
• Helping to maintain the digital content inventory and support deprecation strategies.
• Ensuring that the highest standards of delivery are maintained.
• Supporting with bulk content uploads or large-scale system changes
• Troubleshooting issues and liaising with technical teams when required
• Managing documentation, standards, and user guides.
• Working to achieve continuous improvement within your own work and the work of the wider team.
• Refining our publishing processes, workflows, and governance structures.
• Identifying any inefficiencies and suggesting improvements to digital delivery practices
• Helping to onboard new team members and provide support with training across content systems.

About You

Our ideal candidate will…

• Have strong experience in digital content operations, CMS support, and/or project coordination.
• Possess strong organisational skills and be familiar with some workflow tools (e.g., Jira, Trello, Confluence).
• Understand how to manage CMS tasks and content governance processes.
• Have a strong understanding of accessibility, metadata, and tagging best practice.
• Be collaborative and able to work across content, user experience, product, and tech teams.
• Exhibit excellent communication skills and competently be able to present and lead digital projects.
• Understand digital legislation and best practice including cookie policies, accessibility and SEO.
• Effectively manage competing priorities and achieve quality outcomes, challenging the business where appropriate.
• Demonstrate excellent time management and resource planning capabilities.

Rewards & Benefits

This role is a Band B in the LV= Structure.
At LV= Life and Pensions, you’ll go above and beyond to do the right thing for our customers. We’ll reward your hard work with an attractive, competitive salary and benefits package, which includes:

• 26 days' holiday – increasing after two years of service to 28 days
• The opportunity to buy or sell up to five days of holiday
• An annual bonus scheme based on company and personal performance
• Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
• Competitive pension scheme - LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
• Group Life Assurance of four times your basic pay to your dependents (you’ll have the option to increase this to 8 x cover)
• Group Income Protection, if you enrol into the pension scheme and reach 5 years of service
• Employee Assistance Programme (EAP) service for support when you need it
• Virtual GP service
• Shared parental leave
• Up to 20% discount on our life products for you and your immediate family.

About Us

Here at LV= Life and Pensions we love to hear from great people, so don’t forget to connect with us on social media.
We’re proudly an equal-opportunity employer and we highly value diversity and inclusivity.
We don’t discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We’re also open to conversations about flexible working as part of your application - if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.

If you are offered this role as an internal secondment, please note your base band benefits will not change during the secondment.