Digital Content and Communications Creator

Empower Family Group; Taunton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Blue Light Card with discounts

Employee assistance programme

Employee experience fund

Refer a friend scheme

Discounts at Prockters Farm business-•

Company events including an annual 가족/

Job summary

Empower Family Group in Taunton, UK is seeking a Digital Content and Communications Creator to shape our digital presence and internal communications. This role blends hands-on content production with strategic planning, and requires regular travel to our homes and sites; a full driving license is essential.

You will craft engaging stories, manage social media, newsletters, press releases, and branding across websites and publications.

Qualifications

• You will develop engaging content for multiple channels.
• Experience writing newsletters and press releases.
• Ability to interpret engagement surveys and results.
• Strong relationship-building and storytelling skills.

Responsibilities

• Create engaging content across websites, social media, newsletters and promotional materials.
• Deliver public relations activities to strengthen Empower’s reputation and visibility.
• Manage communications enquiries in a professional, timely manner.
• Ensure branding, publicity and acknowledgement requirements are followed.
• Support approved branding and communications across channels.
• Monitor branding usage and advise where needed.
• Produce, schedule and manage social media content reflecting Empower’s brand.
• Review and maintain website content with the IT team for accuracy.
• Monitor digital communications performance and provide reports for improvement.
• Support community engagement at local jobs fairs and county shows.
• Develop and maintain a communications calendar engaging employees and followers.
• Monitor and report communications activity and outcomes.
• Identify opportunities, risks and issues and escalate when needed.

Skills

Content creation

Social media management

Newsletters & press releases

Branding & communications

Event planning

Internal communications

Education

Relevant PR or media studies qualification

Tools

Hootsuite

Job description

Digital Content and Communications Creator

Taunton, United Kingdom | Posted on 09/11/2026

Empower FamilyGroup are a provider of child-focussed services across the Southwest. Foundedby Foster Carers, we have created a stable, high performing care environmentwith a strong reputation locally. With several children’s residential andsupported living homes, an alternative education provision and an experiencedFoster Carer network, we are also building our outreach services to enhance ourpresence in the community. Empower is on a journey of transformational changeas each of our services develop and grow over the next couple of years.

Our Mission? Toopen our homes and our hearts to every young person. That’s why we exist. Webelieve that every child matters and deserves care that is empowering,collaborative, and transformative. Our services support children and youngpeople to find and thrive in loving homes, access quality education, overcomechallenges, and cope with crises.

Our Values?Empowering Care. Working Together. Leading and Learning. Those are the EmpowerFamily Group values, and we are committed to bringing them to life througheverything we do. We want to create a nurturing, world class place to live,learn and work.

About theRole:

This role ispart of our HR, IT & Maintenance team, we’re a friendly bunch and we arenow looking for someone to help shape our digital content and internalcommunications strategy. This is also a hands-on, roll-your-sleeves-up rolethat does blend operating practically and strategically, though you will havefull support with the latter. The beauty of this role is that it will carrymeaningful influence and will involve regular travel to our homes and sites, soa full driving license is essential.

Our DigitalContent & Communications Creator will also play an important part insupporting our recruitment fairs for new employees and new foster carers, fromidentifying potential shows and events of interest to owning our current fairsmanagement, speaking with prospective carers and supporting the follow-up oftheir interest and recruitment. Internally, you will seek out the great newsstories happening every day, grow our social media following and develop ourinternal communications tone, cadence and frequency as we seek to connect ouremployees to our growth strategy and mission across all our channels.

You will alsopartner with our services to take a lead on the organisation of employee events, such as our annual family fun day and Christmas parties, as well as have apresence at their service meetings. So, if you’re a strong organiser who lovesto see the moments of joy as your hard work comes into fruition, this could bethe role for you.

Other dutiesassociated with this role include;

• Creatingengaging, accessible and audience-focused content across a range of channels,including websites, social media, newsletters, publications, video content andpromotional materials.
• Deliveringpublic relations activities and communications that strengthen Empower’sreputation and visibility.
• Managecommunications enquiries and respond to requests for information in aprofessional and timely manner.
• Ensure allcommunications comply with the branding, publicity and acknowledgementrequirements of Empower.
• Support anddeliver approved branding and communications.
• Monitor theuse of branding and provide advice where required.
• Produce,schedule and manage engaging social media content that reflects the Empowerbrand, values and objectives.
• Review,update and maintain website content and other digital platforms to ensureinformation is current, accessible and engaging in partnership with our ITteam.
• Monitordigital communications performance and audience engagement, providing reportsand recommendations to support continuous improvement.
• Supportcommunity engagement activities by promoting Empower at local jobs fairs andcounty shows.
• Develop andmaintain a communications calendar that engages our employees and followers.
• Monitor andreport communications activity.
• Identify emerging communications opportunities, risks and issues, providingtimely advice and escalating concerns where appropriate.

Unfortunately,we’re not able to provide employment sponsorship to candidates at this momentin time.

Requirements

You’ll be anatural relationship builder with a curious spirit and an appetite to get outthere and wrap your arms around our business.

You’ll be ableto develop stories into meaningful, engaging content with comprehensiveexperience of social media management tools such as Hootsuite.

You willunderstand how to write newsletters and press releases demonstrable from yourportfolio and may also have experience of designing and interpreting engagementsurveys and results.

Don’t haveexperience of all of these things? Don’t let that put you off. You will beworking in a supportive environment committed to supporting your development. Qualifications:

Whilea relevant qualification in public relations or media-related studies would beadvantageous, we believe in lived experience over this given the practicalnature of the role.

Working Pattern:

Monday-Friday 08:30-16:30

Empower have anumber of benefits available, with more to come…

• Blue Light Cardwith discounts and deals to be secured in a number of locations.
• Employeeassistance programme which will give you 24/7 access to mental health supportif you need it along with many other great deals
• Employeeexperience fund
• Refer a friendscheme
• Discounts at anumber of businesses on our Prockters Farm business park, including arestaurant and hairdressers
• Company eventsincluding an annual family fun day for you and your family to enjoy