Digital Community Officer

Versus Arthritis; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization in the UK is seeking a Digital Community Officer to enhance engagement and manage a new community platform. The ideal candidate will support volunteers and ensure a safe, effective online space for users. This full-time role offers flexible working and various employee benefits including health support and a generous pension plan.

Benefits

Flexible hours and environments

Health and wellbeing support

Simplyhealth cash plan

Supportive and inclusive culture

Learning and personal development opportunities

Competitive annual leave

Generous pension plan

Life Assurance plan

Qualifications

• Relevant experience in supporting volunteers.
• Ability to deliver peer-to-peer services or moderate online forums.
• Experience managing administrative tasks on a digital platform.
• Experience working directly with service users.
• Knowledge of data protection and safeguarding.

Responsibilities

• Deliver strategic activities to improve community engagement.
• Support and train volunteer moderators.
• Ensure the community remains a safe and welcoming space.

Skills

Supporting a diverse range of volunteers

Experience delivering peer-to-peer services

Confidence in managing a digital platform

Experience working with service users

Knowledge of data protection and safeguarding

Job description

Location (UK):Remote
Hours:Full-time 35 hours per week
Contract type:Permanent
Travel:Occasional travel required for meetings and events

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Our Digital Community provides vital peer support to thousands of people across the UK. We are looking for a driven individual to join us at this exciting time as we launch our new Community platform. You will be passionate about putting the voice of the community first and are comfortable with collaboration and supporting volunteers so that, together, we can grow and nurture more thriving communities.

About the role

Line managed by the Support Services Manager, the Digital Community Officer will deliver key strategic activities that will improve engagement and create sustainable, moderated communities. This will be achieved through engaging with and supporting a diverse team of volunteer moderators and providing ongoing training to ensure the community remains a welcoming, safe space. This role is matrix managed by the Innovation Manager for Strategic Programmes who will support with, and build capacity for, the technical, data and integration aspects of the community platform.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Supporting a diverse range of volunteers (or relevant experience).
• Experience of delivering peer-to-peer services or moderating an online forum.
• Confidence in developing a deep understanding of a digital platform and effectively managing administrative responsibilities within it.
• Experience working with service users or patients either directly or through digital/non-face-to-face services.
• A good knowledge of data protection and safeguarding (for Adults, Children or both) backed with experience of applying these within a previous role.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

Application deadline and shortlisting

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.
• Only shortlisted candidates will be contacted.

We do not wish to receive contact from agencies or media sales.

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers.

Interview

Interviews to be held the week commencing 18 August 2025, via Microsoft teams.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

About us

We have made a commitment in our Diversity and Inclusion Strategy to increase the diversity of our charity and we welcome candidates from a wide variety of backgrounds and experiences. We want our employees, volunteers and trustees to represent the broad diversity of the communities of which we are a part.

There are over 10 million people living with arthritis. That’s one in six, with over half of those living in pain every single day. The impact is huge as the condition slowly intrudes on everyday life – affecting the ability to work, care for a family, to move free from pain and to live independently. Yet arthritis is often dismissed as an inevitable part of ageing or shrugged off as ‘just a bit of arthritis’. We don’t think that this is OK. Versus Arthritis is here to change that.

Versus Arthritis is committed to keeping children, young people and vulnerable adults safe from harm. During the recruitment process we will undertake safer recruitment practices and relevant checks to ensure applicants are suitable to work with children, young people and vulnerable adults.