Digital Commerce National Account Manager

Nestlé; Crawley; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading multinational food company is seeking a Digital Commerce National Account Manager to drive growth across key categories and manage relationships with important digital customers. The ideal candidate will have a strong sales background and experience in eCommerce. This position offers hybrid working arrangements and a competitive benefits package, including flexible leave and a bonus scheme.

Benefits

Competitive salary

Bonus scheme

Flexible working scheme

25 days holiday plus bank holidays

Up to 12 days extra flex leave

Pension scheme

Qualifications

• Proven track record in sales management and customer relationships.
• Strong negotiation and presentation skills required.
• Ability to manage Joint Business Plans (JBPs) effectively.

Responsibilities

• Manage execution with key customer partners to drive growth.
• Direct P&L accountability including forecasting and trade spend optimization.
• Build and nurture relationships with digital-first customers.

Skills

Sales experience

Negotiation skills

Relationship-building

Commercial acumen

Presentation skills

eCommerce experience

Tools

Excel

Job description

Position Snapshot

Business Area: Nestlé UK&I

Digital Commerce National Account Manager: 12 Month Fixed Term Contract/Permenant

Location: Flexible across either our York or Gatwick offices (Hybrid working – approx. 2 flexible days a week in one of our fantastic offices)

Attractive Salary + potential bonus + 12 flexible days in addition to holiday entitlement + other fantastic benefits

Due to succession planning and internal moves, we have fixed term contract and permanent National Account Manager opportunities within the Digital Commerce Team at Nestlé, more information available throughout the interview process for successful candidates.

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé, we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.

Position Summary

What can you expect from a career in the Nestlé Sales Team? Every day and Everywhere, we are building a Sales community of unique people, that thrive together, make a positive difference and deliver market leading results.

We have a fantastic opportunity for a Digital Commerce National Account Manager- Pureplay to join our Nestlé Sales Team. The role will be across our core Nestlé Categories, Food, Nutrition, Coffee and Confectionery and managing key customers, such as Amazon, Ocado, eBay and Deliveroo.

This is a pivotal role within the team, designed to accelerate Nestlé’s presence across our key categories and deliver exceptionally high growth targets across complex but strategically important customers to Nestlé globally. You will manage a wide range of stakeholders internally across Zone Europe and in-market (UK), plus externally with a range of buyers at varying levels.

A day in the life of a National Account Manager … Working as part of our Sales team, you will own and manage the execution with key customer partners, develop customer relationships and deliver profitable volume & value growth, accelerating profitability & net sales per tonne through strategic revenue management. You will also be expected to keep abreast of competitor activity and market intelligence and support with the development of the Digital Commerce Channel strategy to ensure we have the tools we need to win in this area now and in the future.

You will also:

• Own and lead the commercial plans with key customers, setting Joint Business Plans (JBPs) that drive growth.
• Direct P&L accountability including forecasting, trade spend optimisation, commercial investment planning, sales revenue, market share and profits targets.
• Influence Internal stakeholders to secure investment, shape strategic direction and create the conditions for Nestlé’s plans to land.
• Lead customer management across key accounts, including ownership of Quarterly Business Reviews (QBRs), regular commercial meetings and resolution of operational matters such as orders and invoicing. Ensure all day-to-day account issues are dealt with effectively and efficiently with a customer centric approach.
• Build and nurture external relationships with new and existing digital-first customers, proactively identifying opportunities to scale and innovate.
• Act as a thought leader across Global, Zone Europe and Nestle in the Market communities, sharing best practices and shaping future thinking in Digital Commerce. Closely monitor industry and competitor activity, to ensure our strategic commercial vision is in line with market demands.

What will make you successful To be successful, you’ll already have fantastic sales experience under your belt, ideally operating as a National Account Manager and ideally have a blend of sales and category experience.

You will be tenacious, results-focused and thrive in a fast-paced, high-energy setting with your passion for driving commercial growth in digital-first environments. Acting as an ambassador for Nestlé’s brands, you’ll demonstrate commercial acumen and the ability to influence across all levels—internally and externally.

You will also be confident in managing Joint Business Plans (JBPs), owning P&L accountability and navigating complex customer relationships. What is key alongside your commercial foundations is your genuine passion for eCommerce and digital innovation, paired with the agility to adapt to an ever-evolving landscape, that can be, at times, ambiguous.

You will also have:

• Strong negotiation and presentation skills, with the ability to lead multi-faceted negotiations and secure investment.
• Experience managing customer relationships end-to-end, including Quarterly Business Reviews, forecasting, order and invoice resolution, and investment planning.
• Proven ability to convert performance metrics and insights into commercial growth actions.
• Excellent relationship-building skills to proactively connect across Nestlé in the Market (NiM), Zone Europe and Global teams.
• Ability to manage multiple customers and projects simultaneously, demonstrating strong time management, prioritisation and organisational skills in a dynamic environment.
• Attention to detail and confidence with Excel and numbers to build robust business cases.
• Curious mindset—willing to test, learn and pioneer new approaches.
• eCommerce experience is a plus

Why Nestlé?

In the Nestlé Sales Team, we are creating an environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come.

We will actively encourage you to gain different experience in a wide range of roles including our Category Development teams. We want our people to have the breadth and depth of experience and as a result an unrivalled Sales career which could lead to senior roles both in the UK and across other markets.

Supported by our industry leading eBusiness and Sales Academies which develops you in all aspects of eCommerce, customer and category management, you truly can achieve your full potential whatever that might mean for you.

We will provide support and coaching to help you develop yourself in your career and as an individual, as well as offering great benefits that you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus up to an additional 12 days flex leave, bank holiday exchange, competitive pension scheme and much more.

What you need to know We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

Job advert closing date 28/10/2025

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!