Digital Coach

Citizens Advice; Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community support organization in Walsall is seeking four Digital Coaches to empower clients by enhancing their digital skills. Responsibilities include assisting with technology navigation and delivering financial education. The role involves travel across the Black Country to ensure effective service delivery and contribute to client advocacy. If you are passionate about making a difference and helping others, we want to hear from you.

Qualifications

• Enthusiasm for helping individuals develop digital skills.
• Experience in providing supported guidance on digital platforms.
• Ability to deliver financial education and advice.

Responsibilities

• Empower clients to develop digital skills needed for online services.
• Provide assisted digital support to navigate platforms.
• Deliver basic financial education to manage finances effectively.

Skills

Passion for supporting people

Strong communication skills

Ability to work with digital technology

Job description

Citizens Advice and Walsall are looking for four Digital Coaches to join our team. If you’re passionate about supporting people, enthusiastic about making a difference, and committed to helping others build their digital skills, we’d love to hear from you.

This role aims to empower clients to develop the skills and confidence needed to use digital technology effectively, enabling them to access and benefit from a wide range of online services. You will provide assisted digital support, helping clients navigate digital platforms and complete transactions online.

In addition, you will deliver basic financial education, supporting individuals to make informed decisions about budgeting, borrowing, saving, and banking. This work is designed to help people manage their finances more effectively and take control before reaching a crisis point.

The role also involves helping to influence government and other organisations by sharing insights about how their actions impact clients’ lives. Based primarily in Sandwell and Walsall, the position requires supporting the wider team and travelling across the Black Country to ensure consistent and effective service delivery.