Digital Clinical Systems Facilitator

Integrated Care System; Yate; Remote; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare organization is seeking a Digital Clinical Systems Facilitator to join their team. This home-based role involves providing clinical system support and training users across community healthcare services in Bristol, North Somerset, and South Gloucestershire. The ideal candidate will possess strong IT skills, a valid driving license, and a commitment to enhancing user experience in digital systems.

Benefits

NHS benefits

27+ days' annual leave

NHS Pension Scheme participation

Qualifications

• Experience with EMIS configuration and usage.
• Intermediate or advanced skills in Excel and Visio.
• Experience in business process mapping and system implementation.

Responsibilities

• Support users and provide training on digital clinical systems.
• Implement new processes and deliver training to end users.
• Communicate effectively with system users and work on large projects.

Skills

Communication

Training Ability

Customer Service

Creativity

Education

Good standard of education in English, Math, and IT or business studies to A-level

ISEB business analysis qualification or equivalent experience

ITIL foundation or above qualifications

Tools

EMIS

Excel

Visio

Job description

We are looking to recruit a Digital Clinical Systems Facilitator to join our Digital Clinical Systems Team.

The team provides clinical system support to end users adding data to electronic patient records across Sirona, which covers community-based healthcare across BNSSG (Bristol, North Somerset, and South Glos).

The role is primarily home-based, connecting with end users via phone or Microsoft Teams. Support at multiple sites across BNSSG is required, so a clean driving license and access to a car are essential.

You will work within the Digital department alongside our IT Service Desk, Desktop Engineers, IT Training, and Business Intelligence teams.

Main duties of the job

You will be expected to:

• Communicate effectively with system users
• Approach workload with a flexible attitude
• Meet face-to-face with end-users on large projects
• Support hardware and digital clinical systems such as EMIS, Connecting Care, and Adastra
• Implement new processes/systems
• Deliver training

If you possess these skills and have a "can do" attitude, please apply to join our friendly and forward-thinking team.

About us

Sirona care & health is England's largest provider of Adult and Children's Community Services. We offer a career that fosters professional growth and makes a real difference in our community.

We are based in Bristol, North Somerset, or South Gloucestershire.

Benefits include Agenda for Change Salary, NHS benefits, 27+ days' annual leave, and NHS Pension Scheme participation.

We welcome all applicants and are committed to diversity and inclusion, reflecting the communities we serve.

Whether starting your healthcare journey, seeking a new NHS challenge, or considering a career change, we provide development opportunities for all colleagues and apprentices.

View our benefits leaflet attached to this vacancy.

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying.

Note: We cannot offer sponsorship for this role. If you are on a visa, you must have at least 12 months remaining from the start date. Please confirm your visa expiry date on application.

Person Specification

Qualifications and Training

• A good standard of education in English, Math, and IT or business studies to A-level or equivalent (e.g., HNC, foundation course)
• Intermediate or advanced Excel skills
• Intermediate or advanced Visio skills
• Experience of business process mapping
• Valid driving license and own transport
• Expert knowledge of EMIS configuration and usage
• Implementation of systems on mobile devices
• Evidence of ongoing technical or systems development
• ISEB business analysis qualification or equivalent experience
• ITIL foundation or above qualifications
• Experience with alternative clinical systems used in community healthcare

Skills, Experience, and Knowledge

• Ability to train users in person or over the phone
• Relevant experience in a customer-facing role
• Experience working on large projects
• Experience with mobile devices
• Experience in a client-facing environment
• Creativity in engaging stakeholders through various communication methods
• Experience working with EMIS
• Knowledge of implementing new processes/systems
• Experience configuring systems in healthcare settings
• Experience training end users in clinical or other systems

Disclosure and Barring Service Check

This post is subject to a DBS check under the Rehabilitation of Offenders Act 1975.