Digital Channels Manager – London Fire Brigade

National Fire Chiefs Council Limited.; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

The London Fire Brigade is seeking a Digital Channels Manager to enhance its internal communication ecosystem. This role involves developing and executing a digital communication strategy, optimizing digital channels for operational colleagues, and collaborating closely with stakeholders to improve information delivery. The position requires at least 40% in-office presence and offers a dynamic environment within a forward-thinking organization.

Qualifications

• Proven experience in digital communications.
• Strong project management skills.
• Ability to engage with various stakeholders.

Responsibilities

• Lead development of internal digital communications strategy.
• Manage and improve SharePoint-based intranet for better user experience.
• Pilot the use of digital screens in fire stations.

Skills

Digital communication strategy

Stakeholder engagement

SharePoint management

Education

Degree in Communications, PR, or related field

Job description

Digital Channels Manager – London Fire Brigade

Fixed term contract until 01/11/2026 (maternity cover)

An exciting opportunity has arisen to join the internal communication team at London Fire Brigade. The team is in the process of modernising and streamlining the organisation’s communication channels to improve the experience for firefighters, other operational colleagues, and headquarters teams.

Modernisation and evolution of our digital channels is a key part of our ambition. The team is in the process of piloting digital screens in fire stations, with a view to rolling out an agile system to all 102 fire stations across London.

Alongside this, the team is rationalising regular newsletters into more agile online publications, and evaluating opportunities to better use app-based communication within a growing digital channels portfolio. We are continuously improving our SharePoint-based intranet and looking for ways to make it easier and more intuitive for colleagues to find the information they need to do their roles, and to keep up with the latest developments across the Brigade.

The role is London-based and requires at least 40% in-office working to facilitate collaborative working with stakeholders.

This role provides an opportunity for an excellent digital communications practitioner to lead the development and delivery of our internal digital communications strategy, and to extend their capability and experience as part of a can-do, friendly team.

London Fire Brigade is a dynamic, forward-looking organisation, at the heart of serving our diverse and constantly-evolving city.

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