Digital Change Consultant

TN United Kingdom; Norwich; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Digital Change Consultant, where you'll drive digital transformation and enhance customer journeys. This role is perfect for someone ready to make a significant impact in a collaborative environment. You will support the SME digital trading proposition, working with a dedicated team to deliver intuitive and effective digital solutions. With a focus on improving operational efficiency, your contributions will be vital to the success of the business. If you're passionate about change and innovation, this opportunity is for you!

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Retailer discounts

Free Aviva shares

Parental and carer's leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Experience in digital product or change delivery.
• Ability to drive digital transformation and improve customer journeys.

Responsibilities

• Identify opportunities and deliver change to improve customer experience.
• Work across teams to ensure digital systems are effective.

Skills

Change management experience

Understanding of customer needs

Data analysis

Communication skills

Collaboration skills

Job description

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Are you someone who thrives on driving digital transformation and making a real impact? Do you love solving problems, improving customer journeys, and working with cross-functional teams? This role is ideal for someone with experience in digital product or change delivery, who’s ready to take the next step in a fast-paced, collaborative environment.

A bit about the job

We’re looking for a Digital Change Consultant to help shape and deliver our SME digital trading proposition. You’ll join our Commercial Digital team, supporting over £450m in gross written premium. Your role will focus on identifying opportunities and delivering change that improves customer experience and operational efficiency. You’ll work across teams to ensure our digital systems are intuitive, effective, and aligned with our strategy. This is a role where your decisions will have a real impact on our customers and our business.

Skills and experience we’re looking for

• Change management experience and qualifications would be desirable
• Strong understanding of customer needs and digital journeys
• Ability to analyse data and identify improvement opportunities
• Excellent communication and collaboration skills

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have much to offer when it comes to being an Aviva colleague:

• Starting salary circa £33,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 8% of annual salary (based on performance and Aviva’s results)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• 3 paid volunteering days to help others and be part of our Aviva Communities
• Wellbeing support and tools to help you thrive

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.