Digital Campaign Manager

PRA GROUP, INC.; Kilmarnock; On-site; GBP 55,000 - 75,000; Full time

Job summary

PRA Group, INC. is seeking a Product Owner liaison to support the Product Owner and act as a bridge between Operations and IT development teams.

You will analyse system performance, document processes, organise UAT, and proactively lead system change initiatives to deliver value across the organisation. Responsibilities include collaborating with stakeholders, prioritising backlogs, guiding the delivery team, and ensuring testing meets SOX and regulatory requirements.

Qualifications

• Excellent written and verbal communication across stakeholders
• Track record of working with cross-functional teams and delivering results
• Ability to work with minimal oversight and proactively address priorities
• Experience working in a regulated environment and understanding governance
• Advanced PC skills including Excel, Word and PowerPoint
• Experience facilitating working sessions between different groups of stakeholders

Responsibilities

• Meet with Operations to understand their needs and translate them into actionable product requirements
• Collaborate with business area owners to identify and implement business rules
• Solicit ideas and prioritise product opportunities for new and existing features
• Provide support to user departments and review scripts as needed
• Liaise with development teams to define valuable, feasible solutions
• Guide delivery teams on product requirements and priorities
• Develop and maintain strong partnerships with stakeholders and drive cross-organisational synergies
• Communicate product activity and progress to the business
• Develop and execute communication plans for partners
• Prioritise Epics, features and backlog items
• Create and manage product/team roadmaps and demos
• Plan and manage UAT, including meetings and training
• Execute manual test cases to verify outcomes and report defects
• Log and track defects using DEVOPS or equivalent
• Ensure testing aligns with company standards and SOX requirements

Skills

Stakeholder management

Excellent communication

Problem solving

Self-motivation

Regulated environment experience

Advanced Microsoft Office

Facilitation of working sessions

Tools

DevOps

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary

Responsible for supporting the Product Owner and acts as a liaison between Operations and IT development teams. Responsible for collaborating regularly with key stakeholders, analysing system performance, documenting processes, organising & completing UAT, and pro-actively leading system change initiatives.

Main Duties and Responsibilities

• Frequently meet with customers (Operations) to understand their needs
• Works for business area owners and stakeholders to identify business rules that must be implemented
• Solicits ideas, assess and prioritise product opportunities, both for new solutions and existing feature optimisation
• Collaborates with user departments: providing assistance, script review, and support as necessary
• Liaise with development team to identify and define valuable, usable and feasible solutions
• Provides direction and guidance to delivery team for product requirements
• Contributes a deep knowledge of the customer, data, business and industry
• Develops and maintain strong partnerships with key stakeholders across all levels of the business; leverage their insight to develop great products and identify cross-organisational synergies and dependencies
• Keeps the business informed of product activities and progress to goals
• Develops and execute communication plans for partners across the organisation
• Prioritises Epic, Feature and Story Backlog
• Creates & managing Product/Team Roadmap Demo. new functionality to business areas
• Develops plan for user acceptance testing (UAT)
• Manages UAT, organise meetings and support training efforts to ensure effectiveness of UAT initiatives
• Performs execution of test cases manually to verify actual meets expected results
• Analyses and identifies defects, then report these and follow the defect cycle
• Used DEVOPS (or equivalent) to log and track defects
• Ensures all testing efforts are delivered on time, meeting company standards & goals, and satisfying SOX auditing requirements

Experience/Qualifications Essential

• Essential Experience facilitating working sessions between different groups of stakeholders
• Excellent written and verbal communication skills leveraged to interface with business stakeholders and technical delivery resources
• Track record of exceptional team working & problem solving skills
• Ability to work with minimal oversight, balance priorities and operate proactively
• Innovative and practical Experience working within a regulated environment
• Advanced PC Skills, to include Excel, Word and PowerPoint

Experience/Qualifications Desirable

• Awareness of business change methodologies such as lean and six sigma
• Experience working alongside Project Managers on business improvement activities
• Familiarity with Agile, Scrum and related principles and best practices
• Relevant Industry and application domain knowledge
• Demonstrated progression and growth through past career experiences on Business and IT-related projects

Compliance Responsibilities

• Understanding of governance and risk in relation to the role, especially within a regulated environment
• Keeping up to date with any regulatory changes in local region
• Ensuring adherence to and working in accordance with the PRA Group compliance policies, including participation in the management of risks
• Completion of mandatory training that may adversely affect the business, interests or reputation of any Group Company
• Understand and ensure compliance with all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Effectively and collaboratively identify, escalation, mitigate and resolve risk and compliance matters
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics

PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt.

For more information, please visitwww.pragroup.com.