Digital Business Partner

Transport for Wales; Pontypridd; On-site; GBP 35,000 - 55,000; Full time

Job summary

Transport for Wales seeks a Digital Business Partner to enhance IT and Digital Services by fostering stakeholder relationships and communicating technical needs effectively. You will play a crucial role in improving service satisfaction and supporting the implementation of technology projects, contributing to a sustainable transport network in Wales.

Qualifications

• Demonstrable experience of working with senior stakeholders in complex organizations.
• Ability to explain complex technical needs to non-technical audiences.
• Welsh language skills are a plus but not essential.

Responsibilities

• Improve satisfaction with IT and Digital Services.
• Maintain partnerships with stakeholders for technology-related projects.
• Support realization of benefits post ITDS projects.

Skills

Communication

Stakeholder Engagement

Relationship Building

Problem Solving

Education

Degree in IT or equivalent experience

Job description

Social network you want to login/join with:

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

The Digital Business Partner (DBP) will support Transport for Wales (TfW) in building a long-term operational and strategic partnership between the directorate and the IT and Digital Services Team (ITDS).

• Improve and monitor overall satisfaction with IT and Digital Services by overseeing and acting on feedback from stakeholders and end users, by creating action plans to ensure portfolio requirements are understood by the ITDS team and to meet stakeholder needs and continuously improve in response to feedback.
• Create and maintain productive partnerships with all stakeholders by facilitating regular, collaborative communication to support the implementation of technology related projects throughout the project lifecycle.
• Support the realisation of the full benefits following the successful implementation and completion of ITDS projects by working closely with and advising stakeholders to ensure effective communication and updates to the portfolio group.
• Align stakeholders’ needs with the digital strategic direction by identifying emerging risks and opportunities in the current service proposition to improve the productivity of the portfolio group.

Who we’re looking for

• Degree level qualification in IT or equivalent experience.
• Demonstrable experience building productive relationships with senior stakeholders within a large and complex organisation, displaying awareness and sensitivity at all levels, to achieve objectives and deliver outcomes.
• Excellent communication skills with demonstrable experience of employing presentational, written techniques and tools to inform and educate others and the capacity to manage all interactions in a professional manner using sensitivity, diplomacy and tact.
• Ability to take a complex technical need or solution and explain it to a non-technical audience so that the impact on the business is easily understood along with the ability to work with and resolve uncertainty and ambiguity.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.