Digital Business Change Manager

SSE plc; Perth; Hybrid; GBP 52,000 - 77,000; Full time

Benefits offered by this job

Private healthcare discount

Gym membership discount

Online GP access

24/7 counselling service

Cycle to Work scheme

Tech and transport loan

Maternity and adoption pay

Paternity leave

Job summary

SSE plc is seeking a skilled Change Lead to drive business readiness and user adoption across Transmission Digital programmes. You will coordinate and align delivery of business change across IT, OT and Cyber initiatives within a structured framework, ensuring valuable change experiences for leaders and users.

You will shape the change approach, refine tools and templates, and bolster the capability of the Digital Business Change Team while partnering with project teams to ensure successful

Qualifications

• Proven experience leading business change in large-scale transformations.
• Strong customer focus ensuring benefits for users.
• Experience managing people or third-party contractors.
• Change management knowledge, models and practical application.
• Ability to prioritise and deliver within challenging timescales.

Responsibilities

• Apply the digital business change framework across projects and programs.
• Lead and coach Change Managers and Change Analysts in design and delivery of materials.
• Provide guidance to Value Chain/Cyber Resilience leads on change needs and outputs.
• Report status including risks, issues and decisions to project teams.
• Create a higher-level view of portfolio-level change activities and stakeholder engagement.

Skills

Change leadership

Customer focus

People/contractor management

Change management guidance

Delivery under tight timelines

Job description

Base Location

You'll be expected to spend 50% of your working week in one of the following locations: Perth, Glasgow or Aberdeen

Salary

£51,600 - £77,400 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern

Permanent | Full Time | Flexible First options available

The role

The main purpose of the role is to establish business readiness and drive user adoption across our Transmission Digital programmes, portfolios and projects covering IT, OT and Cyber. This will involve working in partnership to co‑ordinate, manage and align delivery of business change activity for value chains and projects which have a significant impact on colleagues within one or more areas of the Transmission business. Using our Digital Business Change Framework and in line with our project and programme planning cycles, ensure successful implementation of leader led change experiences within transformation projects. Ensure appropriate elements of the Business Change approach and principles are consistently applied and add value to business leaders and impacted users. Lead on the continual refinement of our approach, tools and templates and enhance the change capability of the wider Digital Business Change Team.

You will

• Apply and adopt our structured, systematic digital business change framework to guide individuals and teams through digital business changes; communication and engagement, business readiness and adoption. This includes defining and integrating clear change measures and metrics as part of the project plan and delivery framework.
• Responsible for the oversight and leadership of digital business change team members that are accountable for planning and management of digital business change activities on either all elements of a single project or specific elements of multiple projects. Coach the Change Managers and Change Analysts aligned with projects on the design, development and delivery of quality, accurate and timely materials and activities that deliver a positive change experience.
• Provide guidance to the Value Chain / Cyber Resilience Leads and project management team on business change needs, relevant outputs and desired outcomes. Report the status of project activities including risks, issues, mitigations and decisions. Raise any internal or cross project dependencies to the project and business change team, ensuring they are recorded and appropriately managed to resolution.
• Create and manage an overarching Programme level view of all portfolio and project level change activities allowing business leaders to understand the compound impact of change on their business areas. Use this insight to shape stakeholder engagement sessions and influence the Transmission Digital implementation schedule. Support business leaders in managing any resistance to change and recommend approach to avoid or overcome change fatigue / saturation.
• Work closely with other members of the Business Change team to align resources effectively, based on business prioritise and demand across all Digital Programmes. Assess and define the Digital Business Change requirements for projects and programmes at the beginning of the lifecycle (Discovery) and plan adequate Digital Business Change resource (including third parties) to support adoption and benefit realisation.

You have

• Substantial previous experience of leading Business Change within large scale transformational projects and programmes; across a range of businesses and sectors desirable.
• Exceptional customer focus, ensuring that business benefits and impacted user capability are always at the forefront of activity.
• Previous people and/or third party contractor management experience preferred, with a focus on performance and engagement.
• Change certification desirable, along with the ability to demonstrate how Change models can be applied at a practical level. This includes knowledge of change management techniques, models and theories, and experience of their practical application in a business context. Able to demonstrate subject matter expertise with a strong understanding of business change best practices.
• Ability to deliver within challenging timescales, the ability to effectively prioritise, plan and organise, balance immediate and longer‑term business priorities.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day‑to‑day support in emerging technologies, data and analytics, cyber security and more.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 344049 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.