Digital Business Change Manager

prosource.it; Glasgow; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Company Pension Scheme

Private Medical and Dental Insurance

Group Life Assurance

Job summary

prosource.it is seeking a Digital Business Change Manager to lead large-scale transformation initiatives, focusing on digital workplace adoption, security and end-user technology changes. You will craft bespoke change strategies, align communications and manage stakeholder networks across complex environments from our Glasgow area client base.

Ideal candidates bring proven enterprise change delivery experience, knowledge of ADKAR/Prosci and Agile change, and excellent communication skills to

Qualifications

• Proven experience delivering change within large enterprise environments, ideally involving digital workplace or end-user tech transformation.
• Strong understanding and application of structured change methodologies (e.g. ADKAR/Prosci, Agile change).

Responsibilities

• Develop tailored change management strategies for large-scale transformation and digital workplace initiatives.
• Review existing change plans and provide expert guidance on improvements.
• Apply recognised change frameworks and support Agile delivery environments.
• Contribute to change networks and champions within client organisations.
• Create comprehensive change, engagement and communication plans aligned with project milestones.
• Support project teams throughout the change lifecycle, identifying risks early.
• Ensure change activities are integrated into broader programme delivery schedules.
• Identify impacted user groups and assess the level and nature of organisational change.
• Work with stakeholders to articulate impacts and adoption tactics.
• Monitor user sentiment, readiness and feedback to guide improvements.
• Produce clear, engaging communications that support awareness and adoption.
• Deliver multi-channel content tailored to diverse audiences.
• Ensure messaging is consistent and aligned with programme objectives.
• Design and run surveys to measure stakeholder sentiment and readiness.
• Provide analysis and actionable insights to leadership and client teams.
• Build strong relationships with senior stakeholders across client organisations.
• Collaborate with SMEs, delivery teams, product owners and change champions.

Skills

Change management

Stakeholder management

Communication

ADKAR/Prosci

Agile change

Job description

Digital Business Change Manager – Ref 2844

Join a people‑centred technology team that thrives on innovation, collaboration and delivering meaningful outcomes. We're looking for a talented and motivated Digital Business Change Manager to join our growing team. In this role, you'll work alongside experienced professionals, contribute to impactful projects and help deliver solutions that create real value for our clients. You’ll support end‑user‑impacting change, helping organisations successfully adopt new technologies and ways of working. You’ll be central to ensuring that change is communicated clearly, understood by stakeholders, and embedded effectively across complex environments. If you thrive in fast‑paced settings, enjoy working with diverse teams, and are passionate about helping people navigate change, we’d love to hear from you.

Contract Type: Contract or Permanent considered

What you’ll do

• Develop tailored change management strategies for large‑scale transformation and digital workplace initiatives
• Review existing change plans, providing expert guidance on improvements and best‑practice approaches
• Apply recognised change frameworks and support Agile and iterative delivery environments
• Contribute to and develop change networks and champions within client organisations

Planning & Implementation

• Create comprehensive change, engagement and communication plans aligned with project milestones
• Support project teams throughout the change lifecycle, identifying risks early and ensuring readiness
• Ensure change activities are fully integrated into broader programme delivery schedules

Impact Assessment & Readiness

• Identify impacted user groups and assess the level and nature of organisational change
• Work with internal and client stakeholders to articulate impacts and develop appropriate adoption tactics
• Monitor user sentiment, readiness and feedback to guide continuous improvement

Engagement & Communications

• Produce clear, engaging, user‑focused communications that support awareness, understanding and adoption
• Deliver multi‑channel content (e.g., Teams, SharePoint, email, intranet) tailored to diverse audiences
• Ensure messaging is consistent, accessible, and aligned with programme objectives

Feedback & Insights

• Design and run surveys and feedback loops to measure stakeholder sentiment and readiness
• Provide analysis and actionable insights to prosource.it leadership and client teams

Stakeholder Management

• Build strong, trusted relationships with senior stakeholders across client organisations
• Collaborate with SMEs, delivery teams, product owners and change champions to support successful outcomes

What to bring

• Proven experience delivering change within large enterprise environments, ideally involving digital workplace, security or end‑user technology transformation
• Strong understanding and application of structured change methodologies (e.g. ADKAR/Prosci, Agile change)
• Excellent communication and content‑creation skills, with the ability to simplify complex messages
• Confidence working in fast‑paced, ambiguous settings with multiple stakeholders and priorities
• Experience working across matrixed and geographically dispersed teams

Why prosource.it?

Technology is constantly evolving, and so are we.

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully.

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day‑to‑day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next.

We've built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers. With a culture built on teamwork, accountability and trust, our people are empowered to work in a way that makes a meaningful impact.

If you're looking for a role where you can make a difference, develop professionally and be part of a team that's helping organisations navigate an ever‑changing technology landscape, we'd love to hear from you.

What You’ll Get in Return

Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career.

We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self‑study materials and exam fees, and reward successful exam passes with an incentive bonus.

Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles.

prosource.it. Building careers, not just jobs.