Digital Business Analyst: Elevate Customer Experiences

Primark; Reading; Presencial; GBP 42.000 - 62.000; Jornada completa

Descripción de la vacante

Primark is expanding its Digital team to enhance customer experiences across online and in-store channels. We’re seeking a Business Analyst to partner with Product Managers, technology colleagues, and business stakeholders to convert complex business needs into actionable requirements.

You will help shape digital initiatives, analyse customer journeys, and support agile delivery to drive growth and value for Primark customers.

Formación

• Proven experience as a Business Analyst in a digital/eCommerce/retail/product-led organisation.
• Strong ability to gather and translate business needs into practical tech solutions.
• Experience working in Agile environments with cross-functional teams.

Responsabilidades

• Gather, analyse, and document detailed business requirements with stakeholders.
• Facilitate discovery sessions to understand processes and opportunities for improvement.
• Translate requirements into user stories, workflows, specs, and acceptance criteria.
• Collaborate with Product, UX, and Engineering to deliver value.

Conocimientos

Business Analysis

Requirements gathering

Agile environments

Stakeholder management

Data analysis

Documentation

Descripción del empleo

Primark is expanding its Digital team to enhance customer experiences across online and in-store channels. We’re seeking a Business Analyst to partner with Product Managers, technology colleagues, and business stakeholders to convert complex business needs into actionable requirements.

You will help shape digital initiatives, analyse customer journeys, and support agile delivery to drive growth and value for Primark customers.