Digital Business Analyst - Customer Engagement

Greene King; Carnforth; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Brand discounts 33%

Loved ones discounts 15%

Employee assistance program

Wagestream

Retail discounts 30%

Job summary

Greene King, the country's leading pub company and brewer, is recruiting a Digital Business Analyst on a fixed-term contract until May 2028. You will shape Greene King's digital future by analysing business needs and translating them into innovative solutions for our loyalty initiatives.

You'll gather requirements from stakeholders, document processes, and collaborate with product teams and vendors to deliver world-class digital products that enhance the pub experience.

Qualifications

• Experience leading analysis for digital projects and continuous improvement initiatives.
• Capture and validate requirements from diverse stakeholders using best-practice techniques.
• Own and document requirements, business and system processes, incl. as-is and to-be states.
• Collaborate with product teams and vendors to deliver world-class solutions.
• Build relationships across IT and business to enable successful delivery.

Responsibilities

• Lead business analysis activities for digital projects and improvement initiatives from start to end.
• Gather and validate requirements from diverse stakeholders using best practices.
• Own and document requirements and processes with both non-functional needs.
• Collaborate with product teams and third-party vendors to deliver solutions.
• Build strong relationships across IT and business for successful delivery.

Skills

Business analysis

Ambiguity management

Multi-initiative handling

Independent & collaborative

Customer rewards & promotions

Customer data analytics

Agile & hybrid delivery

Stakeholder management

BCS certs (in progress)

Education

BCS Business Analysis certifications

Job description

Company Description

Digital Business Analyst - On Going Loyalty

Fixed term contract until May 2028

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.

Job Description

As a Digital Business Analyst, you will play a key role in shaping Greene King's digital future by analysing business needs and translating them into innovative solutions. You'll work closely with stakeholders to design processes and deliver digital products that enhance the pub experience.

Qualifications

As Digital Business Analyst, you will...

• Lead business analysis activities for digital projects and continuous improvement initiatives, being involved initiatives from start to end.
• Gather and validate requirements from a wide range of stakeholders using best-practice techniques.
• Own and document the requirements, business and system processes accurately, including 'as is' and 'to be' states, including non-functional requirements.
• Collaborate with product teams and third-party vendors to design and deliver world-class solutions.
• Build strong relationships across IT and the wider business to ensure successful delivery.

What you'll bring...

• Proven experience in business analysis within a fast-paced digital environment.
• Appreciation and acceptance of needing to work with ambiguity at times
• Ability to work on more than one initiative at a time
• Able to work both independently and collaboratively
• Strong experience / understanding of customer reward or discount schemes, experience of customer interactions through gamification. Awareness and understanding of pricing and promotions and their interaction in a loyalty driven business.
• Experience of leveraging customer data to increase customer engagement
• Familiarity with Agile methodologies and hybrid delivery approaches.
• Excellent communication and stakeholder management skills, with the ability to lead and shape workshops.
• Relevant qualifications or working towards BCS Business Analysis certifications.

Additional Information

We're all about rewarding our team's hard work, that's why...

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more...