Digital Business Analyst

Farrow & Ball; Wimborne Minster; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A luxury British lifestyle brand in Wimborne is seeking a Digital Business Analyst to support IT projects with a hybrid work model. The role involves managing projects and translating business needs into technical requirements. Ideal candidates have strong analytical skills and experience in retail environments, along with familiarity in using tools like Power BI and Jira. This position offers competitive annual leave and other employee benefits.

Benefits

25 days’ annual leave

Performance-based salary reviews

Enhanced maternity and paternity pay

Employee Assistance Programme

Sick Pay

Pension Scheme

Life Assurance

Cycle to Work

Season Ticket Loans

Qualifications

• Prior experience in a similar role, preferably within retail.
• Experience with ERP/CRM systems.
• Experience managing multi-system projects.

Responsibilities

• Manage multiple projects from discovery through post-go-live reviews.
• Document workflows and produce integration diagrams.
• Convert business problems into user stories and specifications.

Skills

Analytical approach

Clear communication

Collaboration

Process mapping

Agile methodologies

Understanding of APIs

Education

Experience as Business Analyst

Tools

Power BI

Jira

Visio

Lucidchart

Miro

Job description

Farrow and Ball - Digital Business Analyst, Wimborne (37.5 hours per week)

We are currently looking for an experienced individual to join our IT team in Wimborne as a Digital Business Analyst. This is a full-time position with a hybrid work model, based at our head office in Wimborne, Dorset, with home working options.

Farrow & Ball is a luxury British lifestyle brand renowned for richly pigmented paints and handcrafted wallpapers, using traditional print methods and high-quality ingredients. Established in Dorset in 1946, we have grown into a global presence with 60 showrooms worldwide and a network of stockists.

The success of our brand is driven by our passionate team—from those handcrafting our products to our showroom staff and support functions—ensuring a positive customer experience at every touchpoint.

As a BI Analyst, your role will involve working with ERP (IFS Cloud), analytics (Power BI), ecommerce (Adobe Commerce), CRM, point-of-sale (Cegid), and other systems, translating business needs into technical requirements, supporting projects, and driving continuous improvement while maintaining operational stability.

The ideal candidate will have prior experience in a similar role, preferably within the retail industry.

Key Responsibilities:

1. Project & Initiative Support: Manage multiple projects from discovery through post-go-live reviews, ensuring measurable outcomes.
2. Process & Systems Mapping: Document workflows and produce integration, data flow, and API diagrams (BPMN, UML, or equivalent).
3. Requirements Management: Convert business problems into user stories, specifications, and acceptance criteria for developers and vendors.
4. Work Intake & Prioritisation: Collaborate with stakeholders to prioritize change requests and tickets, applying risk and impact assessments.
5. Stakeholder Liaison & Documentation: Facilitate workshops and maintain clear documentation of decisions.
6. Integration Consistency: Ensure new tools integrate seamlessly, adhering to security and data standards.
7. Testing & UAT Support: Define test scenarios, coordinate UAT, and track issues for resolution.
8. Continuous Improvement: Identify and track process and system enhancements.
9. Agile Ceremonies & Reporting: Participate in sprint planning, reviews, and retrospectives; maintain project boards and reports.

Key Attributes:

• Analytical, inquisitive, and structured approach.
• Clear communicator with technical and non-technical audiences.
• Collaborative, confident in facilitating workshops and challenging assumptions.
• Demonstrates Farrow & Ball values: Pioneering, Extraordinary, True.
• Proficient in process mapping (BPMN, UML) and documentation.
• Experience with Agile frameworks (Scrum, Kanban) and tools like Jira or Shortcut.
• Strong understanding of APIs, middleware, and data flow design.
• Proficient with MS Office, Visio, Lucidchart, Miro; Power BI experience is a plus.
• Previous experience as a Business Analyst in digital, ecommerce, retail, or ERP environments.
• Familiarity with IFS ERP/CRM, SAP, Oracle, Salesforce, Dynamics CRM, CegidPOS, AdobeCommerce.
• Experience managing multi-system projects in international or multi-brand contexts is advantageous.

What You Can Expect From Us:

• 25 days’ annual leave plus bank holidays, increasing with service.
• Performance-based salary reviews.
• Enhanced maternity and paternity pay.
• Staff discounts on products and access to retail discounts platform.
• Employee Assistance Programme, Health Cash Plan, Sick Pay, Pension Scheme, Life Assurance, and other benefits.
• Additional perks include a Refer a Friend scheme, Cycle to Work, and Season Ticket Loans.

Farrow & Ball values diversity, equity, and inclusion, fostering an environment where everyone can be themselves. We encourage applications from diverse backgrounds and are committed to providing reasonable adjustments during the application process.